Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Henderson

Palestine

Summary

Highley skilled professional with experience in customer service. My experience has taught me how to adapt and be able to learn quickly to any job and what it entails. I have excellent communication skills and have a vast amount of experience is working with different people/cultures which makes me an ideal candidate to help your team achieve any goals necessary as I can understand peoples needs and what they want. I am motivated and eager to lend my combined knowledge and skills to your company.

Overview

12
12
years of professional experience

Work History

Operational Review Sergeant

TDCJ
01.2025 - Current

As the Operational Review Sergeant I conduct all audits for the prison to make sure every department within the unit is operating correctly and doing everything by policy. Also under this is the Drug Testing Department, I am responsible for conducting all drug tests for Inmates and Employees.

Correctional Officer

Texas Department Of Criminal Justice
01.2022 - 01.2025
  • Demonstrated ability to handle difficult inmates in a professional and effective manner.
  • Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
  • Developed excellent communication skills to de-escalate potentially volatile situations.
  • Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
  • Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
  • Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures

Correctional Officer

Arkansas Department Of Corrections
01.2019 - 01.2022
  • Supervise inmates/officers. Maintain paperwork, make sure all logs are completed. Conduct security rounds of the unit and keep the farm operations running.
  • Demonstrated ability to handle difficult inmates in a professional and effective manner.
  • Developed excellent communication skills to de-escalate situations.
  • Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.

English Teacher

First Leap China
08.2016 - 08.2018
  • Created a positive classroom environment that encouraged students to take risks and explore their own ideas.
  • Taught skills in English grammar and syntax, vocabulary, and proper word usage.
  • Developed and adapted curriculum to encompass English reading, writing and comprehension skills.
  • Instructed students in grammar, composition, and reading comprehension.
  • Developed assignments and exams to increase comprehension of course concepts.

Correctional Officer

Arkansas Department of Corrections
01.2014 - 01.2015
  • Demonstrated ability to handle difficult inmates in a professional and effective manner.
  • Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
  • Developed excellent communication skills to de-escalate potentially volatile situations.
  • Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
  • Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
  • Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.

Education

High School Diploma -

Warren High School
Warren, AR
05-2013

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Time Management
  • Customer Service
  • Communication Skills
  • Microsoft Skills

Timeline

Operational Review Sergeant

TDCJ
01.2025 - Current

Correctional Officer

Texas Department Of Criminal Justice
01.2022 - 01.2025

Correctional Officer

Arkansas Department Of Corrections
01.2019 - 01.2022

English Teacher

First Leap China
08.2016 - 08.2018

Correctional Officer

Arkansas Department of Corrections
01.2014 - 01.2015

High School Diploma -

Warren High School