Heather Hendricks
Louisville,KY
Summary
Dynamic Expanded Duty Dental Assistant with a proven track record, showcasing expertise in restorative procedures and exceptional patient comfort. Demonstrated ability to enhance dentist efficiency and patient satisfaction, complemented by strong multitasking and team-building skills. Achieved significant improvements in treatment outcomes and office organization.
Overview
19
19
years of professional experience
Work History
Expanded Duty Dental Assistant (EDDA)
Kauffmann and Sims Dentistry
01.2016 - Current
- Lead EDDA for Dr. Daniel Kauffmann
- Created comprehensive treatment plans
- Placed fillings, crown and bridge temporaries, impressions for prothesis, and assisted in sedation oral surgeries, along with the placement of implants.
- In charge of product/supply ordering.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Expanded Duty Dental Assistant (EDDA)
DuPont Dental Office
01.2009 - 01.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Promoter
The Hive Agency
09.2010 - 01.2012
- Promoted brands for the Brown Forman company.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Hostess Trainer
Texas Roadhouse
07.2005 - 01.2009
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
Education
EDDA Certification - Expanded Duty Dental Assistant
University of Louisville
Louisville, KY05.2009
Dental Assisting Diploma - Dental Assisting
ATA College
Louisville, Ky11.2008
High School Diploma - Biology
Butler Traditional High School
Louisville, Ky05.2007
Skills
- Oral hygiene education
- Restorative procedures
- Dental staff assistance
- Dental staff support
- Dental records
- Patient data gathering
- Dental office administration
- Stress management techniques
- Patient schedule management
- Certified in CPR/AED
- Chair-side support
- Taking X-rays
- Strong writing and verbal skills
- Dental Terminology
- Problem-solving abilities
- Multitasking
- Team building
- Reliability
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Manage schedules
- Patient comfort
Timeline
Expanded Duty Dental Assistant (EDDA)
Kauffmann and Sims Dentistry
01.2016 - Current
Promoter
The Hive Agency
09.2010 - 01.2012
Expanded Duty Dental Assistant (EDDA)
DuPont Dental Office
01.2009 - 01.2016
Hostess Trainer
Texas Roadhouse
07.2005 - 01.2009
EDDA Certification - Expanded Duty Dental Assistant
University of Louisville
Dental Assisting Diploma - Dental Assisting
ATA College
High School Diploma - Biology
Butler Traditional High School
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