Heather Hendricks
Louisville,KY
Summary
Dynamic Expanded Duty Dental Assistant with a proven track record, showcasing expertise in restorative procedures and exceptional patient comfort. Demonstrated ability to enhance dentist efficiency and patient satisfaction, complemented by strong multitasking and team-building skills. Achieved significant improvements in treatment outcomes and office organization.
Overview
19
19
years of professional experience
Work History
Expanded Duty Dental Assistant (EDDA)
Kauffmann and Sims Dentistry
Louisville, KY
01.2016 - Current
- Lead EDDA for Dr. Daniel Kauffmann
- Created comprehensive treatment plans
- Placed fillings, crown and bridge temporaries, impressions for prothesis, and assisted in sedation oral surgeries, along with the placement of implants.
- In charge of product/supply ordering.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Expanded Duty Dental Assistant (EDDA)
DuPont Dental Office
Louisville, KY
01.2009 - 01.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Promoter
The Hive Agency
Louisville, KY
09.2010 - 01.2012
- Promoted brands for the Brown Forman company.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Hostess Trainer
Texas Roadhouse
Louisville, KY
07.2005 - 01.2009
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
Education
EDDA Certification - Expanded Duty Dental Assistant
University of Louisville
Louisville, KY05.2009
Dental Assisting Diploma - Dental Assisting
ATA College
Louisville, Ky11.2008
High School Diploma - Biology
Butler Traditional High School
Louisville, Ky05.2007
Skills
- Oral hygiene education
- Restorative procedures
- Dental staff assistance
- Dental staff support
- Dental records
- Patient data gathering
- Dental office administration
- Stress management techniques
- Patient schedule management
- Certified in CPR/AED
- Chair-side support
- Taking X-rays
- Strong writing and verbal skills
- Dental Terminology
- Problem-solving abilities
- Multitasking
- Team building
- Reliability
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Manage schedules
- Patient comfort
Timeline
Expanded Duty Dental Assistant (EDDA)
Kauffmann and Sims Dentistry
01.2016 - Current
Promoter
The Hive Agency
09.2010 - 01.2012
Expanded Duty Dental Assistant (EDDA)
DuPont Dental Office
01.2009 - 01.2016
Hostess Trainer
Texas Roadhouse
07.2005 - 01.2009
EDDA Certification - Expanded Duty Dental Assistant
University of Louisville
Dental Assisting Diploma - Dental Assisting
ATA College
High School Diploma - Biology
Butler Traditional High School