Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Heather Hendrych

Tucson

Summary

Dynamic HR Generalist with extensive experience at the University of Arizona, adept in HRIS, ATS management, and compliance management. Recognized for cultivating strong relationships and fostering effective communication across departments. Proficient in project planning and training facilitation, successfully managing recruitment efforts, and employee relations to foster a collaborative work environment.

Overview

28
28
years of professional experience

Work History

HR Generalist II

HR Client Services - University of Arizona
Tucson
06.2022 - Current
  • Provide HR expertise and support for multiple departments including the Department of Medicine, Arizona Center on Aging, and Thomas D. Boyer Liver Research Institute.
  • Using a working knowledge of the talent recruitment platform, manage recruitment efforts and transactions, including, but not limited to, reviewing position and hire requests for UCAP/UHAP compliance, preparing talent requisitions, answering candidate questions, notifying candidates of application status, and completing necessary tasks to close the recruitment.
  • Generate pay offer recommendations while upholding departmental, college, and university equity standards.
  • Responsible for new hire processing, including reviewing employment applications and resumes, evaluating qualifications, referring candidates to hiring authorities, providing assistance to hiring authorities and search committees regarding compliance with relevant University policies and procedures, and preparing and reviewing all hiring forms, documentation, and I-9 employment eligibility verification.
  • Conduct new employee onboarding meetings, and departmental new employee orientation.
  • Manage employee relations issues within the Department of Medicine, escalating to the Senior HR Partner as needed.
  • Cultivate and maintain robust connections with key figures in both the Faculty and Staff Finance Committees at the College of Medicine – Tucson, ensuring relevant information and appropriate forms are available to committee members for informed decision-making.
  • Process designated campus colleague contracts, including management of the annual DCC rollover.
  • Have a working knowledge of all departmental Master Lists (Faculty/Recruitment).
  • Maintain professional communication with Department Administrator, Associate Administrator, and Chair.
  • Manage all aspects of the Faculty Portfolio Annual Review processes in the Department of Medicine.
  • Provide annual review support training for faculty members and administrative staff.
  • Manage DOM listservs and contact lists.
  • Responsible for departmental employee records and file maintenance.
  • Manage Career Conversation processes, maintaining a tracking list to identify when staff are required to complete an annual evaluation; send communication with documents and instructions to employees and their supervisors when annual evaluations are due; continuously follow up with employees and supervisors to ensure completion and compliance; review evaluations to identify opportunities for coaching and/or corrective action guidance and support; connect with leaders to offer guidance, support, and resources when potential personnel issues are identified.
  • Provide oversight to immigration needs for department faculty and staff, including the generation of required immigration documents and letters to complete the request process, enter into the UA MyGlobal system, and work with DOM division managers and financial staff to request immigration fees via Interdepartmental Billing and UA check requests for submission to the UA International Faculty and Scholars office and USCIS.
  • Liaison for university departments, UA IFS, and UA attorneys to provide required immigration documents and information for accurate and timely filing, and to inform the employee and division chief of immigration status, issues, or concerns, and to work to identify a resolution.
  • Complete and submit UA-required transactions/documents, and the I-9 Form, to update/extend employee positions with work authorization.
  • Draft all pay increase memos, and enter all transactions for Salary Increase Program events for assigned departments.
  • Enter all MSS transactions in UAccess for the Department of Medicine, Arizona Center on Aging, and Thomas D. Boyer Liver Research Institute.
  • Develop and maintain a comprehensive tracking system for faculty and staff positions, from position creation to the onboarding of the new hire.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Coordinator, Planning/Facilities, Special Projects

Department of Medicine - University of Arizona
Tucson
07.2016 - 06.2022
  • Acted as a resource for the divisions and division managers to ensure the needs for space, facilities, shared research resources, and equipment were considered for both exiting employees and new hires.
  • Ensured the DoM complied with established University and/or UAHS space and facilities-related policies.
  • Developed new procedures in response to new or revised space/facilities-related policies issued by the University and/or the University of Arizona Health Sciences (UAHS).
  • Liaised with UAHS Planning and Facilities on pending projects impacting the department.
  • Facilitated coordination with division and managers for lab relocations, including IT and UITS logistics.
  • Ensured readiness of the DOM-assigned space for occupancy by overseeing the necessary technological infrastructure setup.
  • As Coordinator for the Department of Medicine Space Committee, I submitted incoming space requests from Divisions to the DoM Space Committee, drafted responses from the Committee to the Divisions, and drafted space requests on behalf of the Department to submit to the College of Medicine and UAHS Space Committees.
  • Compiled data on space utilization from UA Analytics for use by the Department's Space Committee.
  • Coordinated with UAHS and Facilities Management building managers to manage listserv communications.
  • Maintained the Department’s occupancy and research investigator information via UA Real Estate’s Interactive Floorplans website, including research of employment and DCC status in UAccess Employee/Manager.
  • Attended space-related meetings with the DoM Administrator, the Space Committee Chair, and the Department Chair.
  • Created agendas and drafted meeting minutes for the Department of Medicine Space Committee meetings.
  • Arranged and participated in meetings between space committee members and the divisions/PIs submitting space requests as needed.
  • Coordinated with the division and respective division managers on renovations to space for the Department of Medicine; this included initiating estimate requests, meeting with FM Project Managers, and acting as a liaison between the project manager and the division as needed throughout the span of the project.
  • Served as the Department’s primary point of contact for the UA Key Desk; requested the installation and repair of electronic keypad locks, and issued, collected, and returned Department-issued keys via the UA Key Desk.
  • Served as the Department’s primary point of contact for Amer-X Security; provided and removed building access for individuals, and provided schedule adjustments for Department keyless access panels when necessary.
  • Maintained the Department’s current key holder and access level holder master files; included reconciling monthly reports from the UA Key Desk.
  • Tracked and maintained Medicine UA capital and non-capital inventory; participated in the creation of the Department of Medicine’s non-capital inventory tracking process, implemented in July 2021.
  • Submitted DoM Administration inventory surplus requests, and maintained detailed records of each transfer.
  • Attended and took minutes for weekly Clinical Division Management meetings.
  • Conducted space surveys for UA Real Estate.
  • On the Community Advisory Board for the 'Safer and Stronger UArizona for Older Employees' (Saguaro) Study.
  • Prioritized and organized tasks to efficiently accomplish tasks, and meet deadlines.

Program Coordinator, Senior

Division of GGP - University of Arizona
Tucson
11.2011 - 07.2016
  • Administered and coordinated all house staff interviews and new house staff orientations.
  • Ensured house staff compliance with established policies and procedures.
  • Developed new procedures in response to new or revised policies issued by governing agencies, or fellowship program directors.
  • Reviewed fellowship applications, screened those appropriate for interview, evaluated fellowship applications for completeness, and notified applicants of decisions to invite for an interview.
  • Compiled and organized documentation and credentialing for all graduate medical education training conducted within the Division.
  • Compiled and submitted reports to ACGME, Sub-Specialty Board, American Association of Medical Colleges, AMA, and other professional organizations, as required for two fellowships with the Division of GGP.
  • Managed and coordinated GME internal reviews, ACGME annual self-study, and expedited site visits as needed.
  • Provided administrative support to Fellowship Program Directors, including scheduling meetings, preparing agendas, recording and maintaining meeting minutes, developing reports, and providing data to the Fellowship Program Committees.
  • Maintained web-based ACGME accreditation surveys for the Fellowship Program, collected, and collated appropriate information from various sources throughout the campus.
  • Liaised with the Department of Medicine Education Office, and communicated with all appropriate campus offices, affiliated hospitals, the program director, and attending faculty.
  • Created and managed the faculty clinical schedules as the GGP Division Administrative Lead Support.
  • Participated in all aspects of the recruiting process, including the review of applications, creation of itineraries, processing of candidate reimbursements, and the organization of new hire orientations.
  • Coordinated the annual UA Vitae faculty evaluation process for the division.
  • Maintained division spreadsheets, and provided data entry in collaboration with the division manager.
  • Coordinated the assembly of faculty promotion and tenure packets.
  • Was selected for and completed the COM-T’s 8-week GME Professional Development Course in late 2015.

Call Center Supervisor

University Physicians Healthcare (via Apple One Employment Agency)
Tucson
06.2009 - 11.2011
  • As supervisor, educated employees of the UPH DoM call center about scheduling policies and procedures.
  • Ensured staff met call processing time requirements and provided excellent customer service to patients.
  • Was an integral part of creating and maintaining the clinic schedules for all Department of Medicine providers requiring extensive communication with department administrative support, division managers, and providers.
  • Researched different medical based computer systems for authorization numbers and patient information as the Offsite Scheduling person for the Department of Medicine.

Physical Therapist Technician

Comprehensive Physical Therapy Center
Henderson
04.2007 - 02.2009
  • Maintained medical billing sheets and provided clerical assistance for a busy physical therapy clinic.
  • Created therapeutic exercise regimens and provided education on said regimens to post-operative patients.

Lead Trainer, Administrator, and Lead Server

Outback Steakhouse
Bend, OR &
12.1998 - 05.2007
  • Screened applications for viable candidates, and reviewed all new hire documentation for completeness prior to processing as store administrator.
  • Composed job descriptions for all employees.
  • As lead trainer, educated employees on company policies and developed/maintained orientation program for newly hired employees.
  • Delegated and enforced job duties as middle management, and maintained payroll for an average of 70 employees.

Catering Manager and Server

Awbrey Glen Golf Club
Bend
04.1997 - 08.1998
  • In charge of training on company policies for employees.
  • Delegated and enforced job duties as middle management.

Server Trainer

Lodge at Ventana
Tucson
11.1996 - 04.1997
  • In charge of training on company policies for employees.

Education

Bachelor of Sciences - Kinesiology

University of Nevada, Las Vegas
Las Vegas, NV
12.2008

Associate of Arts - Transfer

Central Oregon Community College
Bend, OR
05.2004

Skills

  • HRIS and ATS management
  • Compliance management
  • Training facilitation
  • Effective communication
  • Onboarding and orientation
  • Project planning
  • Microsoft Office Suite
  • Proficient in UAccess Employee/Manager Self-Service, UAccess Analytics, and Financials
  • Skilled in EDGE Learning
  • Proficient in Career Conversations management

Accomplishments

  • Lura Hanekamp Award for Excellence, College of Medicine, University of Arizona, 05/01/15
  • Increased overall faculty participation in the Annual Review for the largest Department in the College of Medicine - Tucson from review year 2022 to 2023 by over 3% and another 1% from 2023 to 2024.

References

References available upon request.

Timeline

HR Generalist II

HR Client Services - University of Arizona
06.2022 - Current

Coordinator, Planning/Facilities, Special Projects

Department of Medicine - University of Arizona
07.2016 - 06.2022

Program Coordinator, Senior

Division of GGP - University of Arizona
11.2011 - 07.2016

Call Center Supervisor

University Physicians Healthcare (via Apple One Employment Agency)
06.2009 - 11.2011

Physical Therapist Technician

Comprehensive Physical Therapy Center
04.2007 - 02.2009

Lead Trainer, Administrator, and Lead Server

Outback Steakhouse
12.1998 - 05.2007

Catering Manager and Server

Awbrey Glen Golf Club
04.1997 - 08.1998

Server Trainer

Lodge at Ventana
11.1996 - 04.1997

Bachelor of Sciences - Kinesiology

University of Nevada, Las Vegas

Associate of Arts - Transfer

Central Oregon Community College

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