Heather Hentze
Colorado Springs,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
House and Pet Sitter
Self-employed
08.2013 - 05.2023
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Cared for houseplants by frequently watering during owners' absence.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
Server
Via Toscana Ristorante
08.2007 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, make changes, manage bills.
- Attempted to provide a warm dining experience for all customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science in Nursing - Nursing
University of Colorado At Colorado Springs
Colorado Springs, CO08.2024
Bachelor of Arts - Integrative Physiology
University of Colorado At Boulder
Boulder, CO12.2010
Skills
- Professionalism
- Reliability
- Initiative-taking
- Effective communication
- Attention to detail
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
House and Pet Sitter
Self-employed
08.2013 - 05.2023
Server
Via Toscana Ristorante
08.2007 - 08.2012
Bachelor of Science in Nursing - Nursing
University of Colorado At Colorado Springs
Bachelor of Arts - Integrative Physiology
University of Colorado At Boulder
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