Heather Heraty Miller
Santa Rosa,CA
Often you have to rely on intuition.
Bill Gates
Summary
Dedicated hardworking professional known for punctuality, multitasking and time management abilities pursuing employment options where good customer service and positive attitude will make a difference. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand these skills while facilitating company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Great Clips
Santa Rosa, CA
01.2017 - Current
- Provide consultations to clients, determining their individual needs and preferences.
- Maintain a clean and orderly workstation while adhering to safety standards.
- Conduct regular salon inventory checks to ensure sufficient product supply levels are maintained.
- Create an inviting atmosphere for all customers by providing friendly customer service.
- Clean tools after each use according to established sanitation protocols.
- Keep records of all client appointments using computerized scheduling software programs.
- Greet customers warmly upon arrival.
- Perform administrative tasks related to managing customer accounts and payment processing.
- Maintain a professional appearance at all times while working with clients both inside and outside the salon environment.
- Increase sales by providing exceptional service and maintaining positive and energetic attitude.
Technical Sales Representative
Gusmer Enterprises Inc
Windsor, CA
06.2017 - 08.2019
- Developed and implemented sales strategies for technical products.
- Identified potential customers and established relationships with them.
- Conducted market research to identify customer needs and preferences.
- Provided product demonstrations to clients.
- Prepared proposals and quotations for prospective clients.
- Maintained accurate records of all sales activities, including customer profiles, orders, payments.
- Resolved customer complaints in a timely manner.
- Attended industry conferences and trade shows to stay up-to-date on new technologies and innovations in the field.
- Assisted customers in selecting the most appropriate technical solutions for their needs.
- Collaborated with other departments such as marketing, engineering, finance., to ensure successful completion of projects.
- Provided ongoing support to customers regarding technical issues or inquiries.
- Participated in team meetings to discuss progress on current projects or initiatives.
- Responded promptly to customer emails or phone calls regarding inquiries about products or services.
- Created training materials for new employees related to technical sales processes.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Listened to customer needs to identify and recommend best products and services.
Assistant Winemaker and Lab Director
Taft Street Winery
Sebastopol, CA
06.2008 - 08.2019
- Assisted with the creation of a new wine blend by combining different varieties of grapes and juices.
- Monitored fermentation processes to ensure desired results were achieved.
- Performed laboratory tests such as pH, sugar, and acidity levels in order to adjust the winemaking process accordingly.
- Conducted sensory evaluations on finished wines to assess quality and determine if further aging is necessary.
- Managed barrel programs including racking, topping, stirring, and blending of wines for aging purposes.
- Collaborated with cellar personnel to plan production schedules while adhering to safety regulations and sanitation procedures.
- Provided technical support and guidance in the use of winemaking equipment and machinery.
- Ensured all production areas are clean, organized, and properly maintained.
- Analyzed data from wine samples using analytical instruments such as spectrophotometers or gas chromatographs.
- Attended seminars and workshops related to winemaking techniques or industry best practices.
- Collected, tested and submitted samples according to quality control standards.
- Documented batch information on log sheet.
- Collected readings on status, temperature, flow rate and other points for documentation.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Clarified product using centrifuge and lenticular filtration.
Tasting Room Manager
Passaggio Wines
Sonoma, CA
06.2014 - 04.2016
- Developed and implemented tasting room sales strategies to increase revenue.
- Organized and maintained inventory of wine, merchandise, and supplies.
- Trained staff on customer service standards and proper pouring techniques.
- Planned special events such as wine tastings, classes, and dinners.
- Monitored daily operations in the tasting room to ensure compliance with state laws and regulations.
- Provided exceptional customer service to create a positive experience for guests.
- Created promotional materials such as flyers, emails, newsletters.
- Assisted with merchandising displays throughout the tasting room.
- Worked directly with customers to build relationships and generate repeat business.
- Maintained records of all transactions related to sales in the tasting room.
- Assisted with developing marketing campaigns to promote wines or upcoming events.
- Analyzed monthly reports of sales figures from the tasting room's POS system.
- Collaborated closely with winemaking team on product releases for the tasting room.
- Developed relationships with key accounts within local markets for increased visibility.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Associate of Science - Business And Marketing
05.2016
- Graduated cum laude
- 3.57 GPA
- Additional Coursework in Accounting, Hospitality, Evaluation and Service
Cosmetology Degree - Cosmetology
03.1994
Skills
- Active Listening
- Issue Resolution
- Friendly Communication
- Relationship Building
- Decision-Making
- Client Education
- Reflective Listening
- Customer Consultation
- Social Skills
- Payment Processing Expertise
- Administrative Procedures
- Relationship Building and Management
- Clear Communication
- Staff education and training
- Recordkeeping strengths
- Administrative support
- Complaint resolution
- Account management
- Technical Support
- Creative problem solving
- Sales expertise
- Professional telephone demeanor
- Policies and procedures
- Coaching and mentoring
- Mathematical calculations
- Sales and marketing
- Budgeting
- Project Management
- Business administration
- Verbal and written communication
- Hospitality service expertise
- Customer/Client relations
- Travel planning
- Professional demeanor
- Documentation and reporting
- Customer and client relations
- Organization skills
- Telephone skills
- Time management
- Expense reporting
- Sorting and labeling
Certification
- Certificate Master of Brewing, University of California - Davis, 2018
- Court of Master Sommeliers, Level 1 Sommelier and member of Guild of Master Sommeliers, 2013
- Certified Tourism Ambassador of Sonoma County, Tourism Ambassador Institute, 2012 - 2017
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Sales Representative - Gusmer Enterprises Inc
06.2017 - 08.2019
Licensed Cosmetologist - Great Clips
01.2017 - Current
Tasting Room Manager - Passaggio Wines
06.2014 - 04.2016
Assistant Winemaker and Lab Director - Taft Street Winery
06.2008 - 08.2019
Santa Rosa Junior College - Associate of Science, Business And Marketing
Sonoma Beauty College - Cosmetology Degree, Cosmetology
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