Heather Hernandez
TX
Summary
Positive and upbeat Customer Service and Cashier Specialist bringing eleven years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of Direct Sales success, building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Direct Sales Representative
Moxie Pest Control
Irving, TX
05.2023 - Current
- Developed and implemented sales strategies to increase customer base.
- Conducted market research and identified potential customers for products.
- Maintained up-to-date knowledge of company's products and services.
- Responded promptly to customer inquiries and requests for information.
- Assisted with the development of promotional materials such as brochures, flyers.
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Participated in team meetings to discuss strategies for achieving goals.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Provided training sessions for new employees on direct sales techniques.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Increased profitability and revenue by generating $223,000 in sales leads within a twelve month period.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Cashier
Mrs.Hot Taco
DFW, TX
09.2014 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Arts - Business Administration And Management
Tarrant County College District
Skills
- Verifying orders
- Problem-solving aptitude
- Correspondence typing
- Training leadership
- Adaptive team player
- Courteous demeanor
- Product organization
- Customer relations
- High-energy attitude
- Product Sales
- Effective customer upselling
- Cash Handling
- Reliability
- Multitasking
- Processing payments
- Self Motivation
- Sales Techniques
Timeline
Direct Sales Representative
Moxie Pest Control
05.2023 - Current
Cashier
Mrs.Hot Taco
09.2014 - 03.2020
Associate of Arts - Business Administration And Management
Tarrant County College District
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