Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Hernandez

Heather Hernandez

Columbus,IN

Summary

Experienced Desk Associate with a strong background in customer service and administrative roles spanning over 10 years. Demonstrated proficiency in appointment scheduling, data entry, and front desk operations. Known for being compassionate and detail-oriented, thrives in structured environments that demand exceptional organizational skills and effective communication. Goal is to utilize skills and experience to elevate customer satisfaction and improve operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Record Retrieval Specialist

ISG Value
02.2025 - Current
  • Utilized CRM software to accurately document customer interactions and update account information
  • Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
  • Tracked turnaround times for record retrieval requests, consistently meeting or exceeding established targets
  • Maintained accurate documentation of all activities related to each request for audit purposes
  • Managed a high volume of record retrieval requests, consistently meeting tight deadlines
  • Collaborated with legal teams to retrieve medical records for use in litigation cases

Communications Coordinator

P4 Automotive
06.2023 - 07.2024
  • Coordinated appointments, emails, and phone calls between customers and multiple automotive dealers
  • Created profiles for new customers, enhancing customer database accuracy
  • Researched and communicated recall information to customers, facilitating timely appointments

Front Desk Associate

Sleep Inn
09.2013 - 05.2023
  • Managed reservations and guest check-ins/outs, ensuring smooth front desk operations
  • Advanced from housekeeping to night auditor, demonstrating adaptability and commitment
  • Maintained accurate records and provided exceptional customer service

Janitorial Worker

KCCS
04.2017 - 07.2017
  • Cleaned bathrooms, offices, and break rooms, ensuring a hygienic environment
  • Demonstrated attention to detail and commitment to cleanliness

Operator

Columbus Container
01.2014 - 03.2014
  • Unloaded and loaded presses, ensuring efficient material handling
  • Measured materials accurately, maintaining production quality

CNA - Certified Nursing Assistant

INDIANA MASONIC
06.2011 - 09.2011
  • Cared for residents, providing compassionate and attentive support
  • Assisted with daily activities, ensuring residents' well-being

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado
03.2025

Skills

  • Optimized Front Desk Operations
  • Front Desk Operations
  • Interpersonal Skills
  • Organizational Skills
  • Phone Etiquette
  • Record Keeping
  • Adheres to established processes
  • Adaptable while maintaining stability
  • Independently drives results
  • Clerical Works
  • Accommodating
  • Responsive
  • Attention to detail
  • Customer Communication
  • Data Entry
  • Transcribing
  • Smart Device
  • Administrative Support
  • Streamlined Data Management
  • Records Management
  • Appointment Scheduling
  • Attention to Detail
  • Communication Skills
  • Customer Service
  • Scientifically validated by Truepathai
  • CRM Software

Certification

  • Driver's License
  • CNA

Timeline

Record Retrieval Specialist

ISG Value
02.2025 - Current

Communications Coordinator

P4 Automotive
06.2023 - 07.2024

Janitorial Worker

KCCS
04.2017 - 07.2017

Operator

Columbus Container
01.2014 - 03.2014

Front Desk Associate

Sleep Inn
09.2013 - 05.2023

CNA - Certified Nursing Assistant

INDIANA MASONIC
06.2011 - 09.2011

Bachelor of Science - Business Administration

Colorado Technical University

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Heather Hernandez