Heather Heth
Troy,IL
Summary
Accomplished Senior Account Manager and Merchandiser with a track record of nurturing client relationships and driving brand growth through strategic merchandising. Excelled in vendor management and staff mentorship, enhancing operational efficiency and promotional effectiveness. Skilled in leveraging customer insights and visual merchandising to exceed sales goals.
Overview
16
16
years of professional experience
Work History
Senior Account Manager
RBO PrintLogistix
05.2023 - 02.2024
- Provided training and mentorship to staff members on best practices in sales techniques, customer service, and account management
- Negotiated contracts with vendors to secure favorable terms for products or services
- Coordinated travel arrangements for executive team, ensuring seamless itineraries and timely document preparation
- Resolved complex customer issues quickly using effective problem-solving skills
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Identified areas for improvement within existing processes by analyzing operational data
- Reviewed monthly invoices for accuracy prior to submission for payment processing
- Designed promotional materials such as brochures and flyers to showcase product features
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Senior Promotional Products Merchandiser
Brand Addition
11.2007 - 04.2023
- Planned and developed merchandising strategies for all key product categories related to each client's unique branding guidelines and brand engagement needs
- Analyzed sales figures, product and fashion trends, and customer reactions to market trends in order to anticipate future product needs
- Boosted sales by implementing effective merchandising strategies and visually appealing displays
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store
- Established strong vendor relationships to maintain and support business
- Monitored sales performance and adjusted merchandise selections accordingly
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
Education
Associate of Applied Science in Marketing -
Southwestern Illinois College
Skills
- Product Merchandising, Promotions and Distribution
- Project Monitoring
- Vendor Relations
- Calendar Management
- Brand Presentation
- Visual Merchandising
- Strategic Planning
- Business Development
- Customer Relations
- Staff Management
- Customer service
References
References available upon request
Timeline
Senior Account Manager
RBO PrintLogistix
05.2023 - 02.2024
Senior Promotional Products Merchandiser
Brand Addition
11.2007 - 04.2023
Associate of Applied Science in Marketing -
Southwestern Illinois College
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