Heather Hewitt

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Maximized efficiency by coaching and mentoring personnel on Arbys principles, industry practices, company procedures.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Set schedules for staff by planning and designating shifts and hours.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Limited portion sizes and used garnishes to control food costs.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Prepared for and executed new menu implementations.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Led and directed team members on effective methods, operations and procedures.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
• Orchestrated positive customer experiences at all stages by overseeing every area of Arbys operations.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
• Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, and other materials.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Correctly calculated inventory and ordered appropriate supplies.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Tracked receipts, employee hours and inventory movements.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Regularly checked building to confirm maintenance and cleaning met code and regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Cooperated with coworkers to improve customer experience and manage storefront.

• Trained and mentored new employees to maximize team performance.
• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures, including setting up registers and checking products.
• Responded to and resolved customer questions and concerns.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Addressed and remedied all patient or team member issues.
• Built relationships with physicians to create steady referral pipeline.
• Developed and maintained electronic record management systems to analyze and process data.
• Created and implemented organizational policies and procedures.
• Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
• Called and faxed pharmacies to submit prescriptions and refills.
• Received, recorded and filed medical payments by check, cash and credit card.
• Accurately collected personal, billing and medical details for patients daily.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Scheduled surgeries for surgeon and booked operating rooms.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Aided with prescription refill requests.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Reviewed and sent medical records to other physicians upon request.
• Pulled charts and prepared for doctor assessment.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.