Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Heather Hibbitts

Frisco,CO

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Blue Care Network of Michigan. Expert in operations support and document processing, I excel in multitasking and fostering teamwork. Recognized for enhancing customer satisfaction through effective problem resolution and technical guidance, ensuring seamless project implementation.

Overview

5
years of professional experience

Work History

Blue Care Network of Michigan

Subrogation Technical Assistant
01.1999 - 02.2000

Job overview

  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Reviewed product-specific resources to determine optimal implementation.
  • Updated supervisor on status of projects.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.

Blue Care Network of Michigan

Pre-Authorization Assistant
06.1998 - 12.1998

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Meijer

Cashier/Customer Service Representative
05.1995 - 02.1997

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Grand Rapids Educational Center
Grand Rapids, MI

Certificate of Technical Studies from Medical / Dental Administrative Assistant

University Overview

  • Honor Roll
  • Relevant Coursework: Medical & Dental Terminology, Medical & Dental Coding, Transcription & Human Anatomy
  • 3.95 GPA

Skills

  • Administrative skills
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Document processing
  • Technical diagnosis
  • Documentation proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkPart Time

Work Location

Remote

Important To Me

Flexible work hoursWork-life balanceWork from home option

Software

Microsoft Word

Microsoft Excel

Interests

Nature

Hiking

Animal Behavior

Rock Climbing

Timeline

Subrogation Technical Assistant
Blue Care Network of Michigan
01.1999 - 02.2000
Pre-Authorization Assistant
Blue Care Network of Michigan
06.1998 - 12.1998
Cashier/Customer Service Representative
Meijer
05.1995 - 02.1997
Grand Rapids Educational Center
Certificate of Technical Studies from Medical / Dental Administrative Assistant

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