Heather Higdon
Southaven,MS
Summary
Results-driven manager and analytical problem-solver with a proven ability to build and lead high-performing teams while fostering excellent customer relations. Expertise in independent decision-making and sound judgment contributes to significant organizational success. Committed to enhancing employee engagement through effective training, monitoring, and morale-building initiatives, driving performance to new heights. Recognized for adaptability, creativity, and a proactive approach to challenges, with a strong focus on advancing safety standards and cultivating a positive safety culture within the organization.
Overview
12
12
years of professional experience
Work History
Hub Operations Manager
Fed Ex Memphis Hub
02.2017 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
- Executed strategic initiatives that improved overall operational productivity by enhancing team collaboration.
- Oversaw day-to-day operations, ensuring alignment with organizational goals and performance metrics.
- Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.
- Increased employee productivity through regular performance evaluations and targeted training programs.
- Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.
- Facilitated conflict resolution amongst team members, promoting a positive work environment conducive to high productivity levels.
- Improved communication between departments by implementing effective collaboration tools and practices.
- Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
- Championed change management efforts within the organization, encouraging adaptability among employees when faced with operational shifts.
- Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
- Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
- Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
- Evaluated organizational structure regularly for potential improvements or changes necessary for growth and development of the department as a whole.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Family Intervention Counselor
05.2014 - 08.2015
- Worked with 5-7 families and youth in the home 3 times a week for a minimum of an hour and twenty minutes per session- on therapeutic communication, behavioral management, coping skills, parenting skills, and education on mental disorders.
- Collaborated with schools and families in order to establish continuity of behavioral management
- Worked with workers and supervisors at the Department of Child Services (DCS) in order to advocate for the youth to remain or transition back into the family if this was appropriate.
- Trained and Certified in Trauma Focused Cognitive Behavioral Therapy (TF-CBT)- worked with youth individually in this process as well as with the family
- Attended- group supervision, clinical supervision and individual supervision on a weekly basis as well as attending court, child and family team meetings at DCS. I also attended medication management appointments as well as individual sessions if there were other counselors involved.
Education
LPN Licensure -
JF Drake College
BA - Sociology, Psychology
University of Alabama
BirminghamMA - Social Work
University of Alabama
TuscaloosaSkills
- Standard operating procedures
- Warehouse management
- Coaching and mentoring
- Transportation management
- Performance appraisal
- Key performance indicators
- Employee engagement
- Operations management
- Staff development
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Effective leader
- Staff training/development
- Goal setting
- Staff management
- Strategic planning
- Management team building
- Performance evaluation and monitoring
- Payroll administration and timekeeping
- Performance improvements
- Problem-solving aptitude
- Process improvements
- Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hub Operations Manager
Fed Ex Memphis Hub
02.2017 - Current
Family Intervention Counselor
05.2014 - 08.2015
BA - Sociology, Psychology
University of Alabama
MA - Social Work
University of Alabama
LPN Licensure -
JF Drake College
Internships
- 2009- YWCA Family Violence Center
- Crisis response for the Crisis Line
- Case management
- Co-lead domestic violence groups at various locations in the community
- Supervised by Ms. Gentele Hankins
- 2010- Jefferson County Department of Human Resources (JCDHR)
- Made home visits for my own cases as well as for several different workers
- Provided home evaluations, two-day contact visits, court petitions, narratives and participated in ISP meetings
- Experience in placement availability for youth who could not be placed in foster homes due to behavioral or mental health issues
- Supervised by Mrs. Shayla Boyd