Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hill

Redding,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sr. Claim Advocate

Interwest Insurance Services
Redding
01.1997 - Current
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Maintained detailed records of all client interactions including notes from meetings and phone calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Associate of Arts - General Studies

Butte Community College
Oroville, CA
05-1992

Skills

  • Document Review
  • Client Representation
  • Conflict Resolution
  • Attention to Detail
  • Team Collaboration
  • Policy Knowledge
  • Document Management
  • Establishing Effective Relationships
  • Interpersonal Skills
  • Building Trust and Relationships
  • Effective Multitasking

Certification

  • P&C license
  • CISR

Timeline

Sr. Claim Advocate

Interwest Insurance Services
01.1997 - Current

Associate of Arts - General Studies

Butte Community College

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Heather Hill