Heather Hill

Bartender/Waitress

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.

Bartender

Cashier/ Bartender

• Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
• Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
• Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
• Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
• Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
• Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
• Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Received payments by cash, credit and personal check and remitted correct change.
• Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Bartender

Waitress/Bartender

• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.