Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hinders

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

HarmonyCares Medical Group
10.2019 - Current
  • Provided supervision and management to team of support personnel. Filled in for Practice Manager taking on daily duties, while out of the office or on PTO.
  • Filled in as Practice Manager for Indiana for the last 6 months and fielded phone calls about employees calling off and making updates Sharepoint or PTO calender.
  • Approved Employee timecards for Dayton Office and Indiana Office.
  • Addressed and remedied all patient or team member issues. When Practice Manager is our of the office.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Collaborated with practice manager to maintain daily operations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels for Dayton and Indiana Offices.
  • Trained newly hired team members on office procedures and computer system.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams through Outlook.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity as needed.

Medical Assistant

10 Wilmington Place
02.2018 - 10.2019
  • Oversaw 15 STNA's, and their weekly schedules to optimize patient care over 3-8 hour shifts and followed up with staff to make sure patient's daily needs were taken care of.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Assisted daily patient operations for Independent and Assisted Living on 3rd shift,
  • Assisted with New Client and family tours to the building.
  • Collaborated with medical, administrative personnel and families to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Developed and implemented organizational systems to streamline daily operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

Associate of Applied Science - Medical Assisting

Ohio Institute of Technology And Photography
Moraine, OH
06.1996

Skills

  • Clerical Support
  • Calendar Management
  • Document Control
  • Reception Oversight
  • Quality Assurance
  • Workflow Optimization
  • Negotiation
  • Customer Service
  • Supervising Staff
  • New Hire Training
  • Employee Issue Resolution
  • Staff Guidance

Certification

  • CPR/FIRST AID 4/2023-4/2025

Timeline

Administrative Assistant

HarmonyCares Medical Group
10.2019 - Current

Medical Assistant

10 Wilmington Place
02.2018 - 10.2019

Associate of Applied Science - Medical Assisting

Ohio Institute of Technology And Photography

Similar Profiles

CREATE PROFILE
Heather Hinders