Heather Hinson
Tacoma,WA
Summary
Ambitious and energetic former business owner with nine year history of success in restaurant ownership and operations. Currently employed in the public service sector, devoted to giving every client a positive and memorable experience. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptable to change and possessing exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Astute and highly organized individual able to administer budgets, train staff and monitor procedures to maximize efficiency. Detail oriented with a team building mentality. Enthusiastic personality with skills in building customer relationships and community involvement.
Overview
12
12
years of professional experience
Work History
Public Benefits Specialist 3
Department of Social and Health Services
Tacoma, WA
01.2024 - Current
- Independently determine eligibility for all public assistance programs by conducting intensive interviews, obtaining and analyzing verification information from individuals and third parties such as employers, landlords, and financial institutions.
- Process applications and all case actions for initial and on-going eligibility determinations for SNAP, TANF, ABD and Medicaid Assistance programs in accordance with Federal and State technical regulations and procedures utilizing multiple software programs.
- Regularly communicate with clients in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options.
Franchise Owner
Papa Murphy's Take N Bake Pizza
St. Louis, MO
01.2012 - 05.2021
- Managed day-to-day business operations, including supervision and assignment delegation for 45-member team across 5 locations.
- Recruited, trained and supervised new employees; performed periodic monitoring of all employees with yearly reviews of individual performance.
- Developed and implemented local advertising initiatives to attract new customers and increase visits from existing customer base.
- Performed all business accounting functions including accounts payable/accounts receivable, payroll, food cost and labor controls.
- Coordinated shipments with carriers to ensure timely deliveries. Inspected deliveries as received to reconcile against invoices, recording shortages and rejecting damaged goods.
- Monitored KPI's and customer feedback surveys to determine areas for performance improvements.
- Hosted fundraising events for various local schools, churches and charities to boost brand awareness.
- Served on 15-member national Franchise Advisory Board and National Marketing Committee representing community of more than 400 Franchise Owners.
Education
Bachelor of Science -
William Woods University
Fulton, MO05.1992
Skills
- Operations Management
- Customer relations/Community outreach
- Verbal and written communication
- Skilled in MS Office/Quickbooks
- Employee training/Staff management
Timeline
Public Benefits Specialist 3
Department of Social and Health Services
01.2024 - Current
Franchise Owner
Papa Murphy's Take N Bake Pizza
01.2012 - 05.2021
Bachelor of Science -
William Woods University
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