Heather H. McDowell
Winchester,VA
Summary
Responsible for handling office reception and administration duties, including greeting guest and offering them beverages, answering phones, handling company inquiries, and sorting and distributing mail. Other duties include answering phones, routing calls to specific people, schedule meetings, coordinate office activities, gather personal and insurance information, hand out employee applications, arrange appointments, cash out people when necessary, perform basic book keeping, filing, and clerical duties. Very proficient in Microsoft office, power point, excel, Alta, minol, raptor, yardi, and able to type over 40 words a minute.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Valley Vision
Reception
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Referral Specialist
Selma Medical Associates
02.2020 - 08.2024
- Provided administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal communication word processing, filing, and faxing scanners, laser printers, shredder. Also did all the referrals for the Doctors, nurses and patients. Sent all the documents required to go with the referrals to the other doctor offices and answered calls from the other offices.
- 40 hours week
- (540)678-2800
Administrative Assistant
Balfour Beatty Communities
06.2010 - 03.2011
- Provided administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal communication word processing, filing, and faxing scanners, laser printers, shredder. Proficient in YARDI system and the Minol System. Managed the company’s lobby area as well as greeted and directed all visitors, including vendors, clients, job candidates and customers. Ensured completion of paperwork, sign-in and security procedures, handled special administrative projects, as well as overflow work. Perform basic clerical tasks to include Operate basic office equipment. Sorted and routed incoming materials. Performed basic clerical tasks, such as systematically arranging letters, memorandum, invoices and other indexed documents. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism. Responsible for in and out processing all personal. Used word processing software to create or edit standard letters. Utilizes databases and spreadsheets to enter data retrieve data produce reports in desired formats and print outputs.
- 40 hours per week
- (573)329-3105
Receptionist
Health Partners
11.2006 - 04.2007
- Made appointments, filed records, answered phones, and doctor’s schedules. It also included having medical dictionaries, manuals, procedure books, oral instructions from the doctor. Inputting the right procedure codes in the computer for the procedures being done, taking co pays, filing the procedures with the right insurance companies. Makes sure the patients set up a follow up appointment if needed. Assist patients, coordinate physical exams and tests, maintain and monitor maintenance of medical records and provides clerical support to the doctor. Helped with vital signs, blood pressure, temperature, pulse, height and weight. Set up physicals, medication refills, school exams, annual physicals, immunizations, well l checkups, yearly checkups, and follow ups. Responsible for all medical records, including laboratory reports, x-rays, doctors note, medication chart, insurance paperwork, consent paperwork. Input data from medical records into computer terminal. Knowledge of spelling and the meaning of medical terminology, grammar, punctuation, and required formats. Skill in using a keyboard, typewriter, word processor or computer. Answered the telephone, kept supervisors calendar, reminding him of his commitments and provided back up material as necessary: receives mail, sorts and distributes, maintains files: obtain supplies. Knowledge of OSHA procedures and Hazmat.
- 40hours per week
- Dr. Ransom (219)872-5794
Office Assistant
Kaala Recreation Center
01.2000 - 04.2001
- Coordinating day-to-day administrative support activities; Books and cancels parties; Answering phones calls, distribute incoming mail; Daily bank deposits, Maintains and operated most office equipment to include copier, fax, laser printers, shredder, scanner and computers. Maintains all recreational equipment in inventory. Knowledge of grammar, spelling, capitalization, punctuation used in office settings. Uses word processing software to create or edit standard letters. Utilizes databases and spreadsheets to enter data produce reports in desired formats and print outputs. The supervisor sets priorities and deadlines for some specific assignments.
- 40 hours per week
- (808)655-8007
Assistant Manager
Dollar Tree
07.1998 - 11.1999
- Ordered merchandise for store inventories, maintain scheduling for six other employees, kept the store in clean and neat appearance at all times. Handles any problems that would arise with customers in and out of the store on or off the clock. Used word processing software to create or edit standard letters. Utilizes databases and spreadsheets to enter data retrieve data produce reports in desired formats and print outputs. Operates a variety of application programs on a personal computer in support of the office functions. Using word processing or spreadsheet program on a computer terminal, such as reports, manuals, time cards, deposits reports. Operates office equipment, which includes copy machine, facsimile machine, laser printers, shredder, and scanner. Reports and places work orders. Manages procuring of general office supplies and submit orders to maintain appropriate levels. Performs clerical duties to include receiving telephone calls and solving the problems.
- 40 hours per week
- (706)563-6566
Education
High School - undefined
La Porte high school
La Porte, Indiana01.1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
Certification
- Certification of Appreciation- 63rd Engineer BN-1999
- Certification of Appreciation-Reenlistment- 1999
- Certification of Appreciation- 1st Engineer Brigade-2000
- Certification of Appreciation-HHC 65th Engineer BN.-2000
- Certification of Appreciation-65th Engineer BN, Sapper Jane Day- 2000
- Certification of Appreciation-25th Infantry Division (Light)-2000
- Certification of Appreciation-1st Engineer Brigade-2009
- Certification of Appreciation-Balfour Beatty Communties-2009
- Certification of Appreciation-Balfour Beatty Communties-2010
Additional Education
Army Family Team building course 1, 2 and 3, 9 hours, Family Readiness Group Basic Course 3 hours, Family Readiness Group Advance Course 2 hours, Family Readiness Leader Course 2 hours, Point of Contact Resource Course Care Team Training 3 hours, Mentor Training Battle Mind Training for Spouses 3 hours Financial Readiness Training Internet Safety for Kids 2 hours, Rear Detachment Commander Training Course Operation Ready Training Volunteer 3 hour, Fair Housing Course 3 hours ,Customer Service as a Competitive Advantage Course 3 hours, Leasing for a Living Course 3 hours, Preventing Sexual Harassment Course 2 hours, Workplace Diversity Course 1 hour, Fair Housing 2 Course 2 hours, Advanced Leasing: Secrets of Leasing Leaders Course 2 hours, Internet Leasing Course 1 hour, Marketing Principles for Multifamily Housing Course 2 hours, Business Etiquette Course 1 hour, Conflict Resolution Course 2 hours, Advanced Telephone Techniques Course 2 hours, Maintenance for Office Staff Course 1 hour, Customer RELATIONSHIP Management Course 2 hours, Dealing with Difficult People Course 1 hour, Curb Appeal Course 1 hour, Employee Coaching Course 1 hour, Mold Awareness Course 1 hour, Fair Housing for Maintenance Course 1 hour, Time Management Course 1 hour, Property Management Financials Course 2 hours, Resident Retention 3 hours, Traffic Generation Course 1 hour.
Timeline
Valley Vision
Reception
09.2024 - Current
Referral Specialist
Selma Medical Associates
02.2020 - 08.2024
Administrative Assistant
Balfour Beatty Communities
06.2010 - 03.2011
Receptionist
Health Partners
11.2006 - 04.2007
Office Assistant
Kaala Recreation Center
01.2000 - 04.2001
Assistant Manager
Dollar Tree
07.1998 - 11.1999
High School - undefined
La Porte high school