Heather Hoard
OR City, OR,OR
Summary
Dynamic Administrative Office Manager with proven success at Gresham Therapeutic Massage Center, enhancing operational efficiency and client satisfaction. Expert in scheduling and office administration. I trained staff and optimized workflows, resulting in improved communication and long term staff retention. I ensured timely billing to ensure regular cash flow. My customer service skills helped maintain a welcoming environment for both clients and employees.
Overview
19
19
years of professional experience
Work History
Administrative Office Manager
Gresham Therapeutic Massage Center
04.2006 - 09.2025
- Oversaw daily office operations to ensure efficiency and productivity.
- Managed scheduling for therapists, optimizing client appointments and staff availability.
- Developed and maintained filing systems to enhance document retrieval processes.
- Implemented office policies that improved workflow and communication among staff.
- Trained new administrative staff on operational procedures and software tools.
- Coordinated supply procurement, ensuring timely availability of essential office materials.
- Performed all medical billing/verified insurance coverage for private healthcare, workers compensation, motor vehicle accidents.
- Executed accounts payable, receivable and payroll for 23 employees.
- Listed hiring ads, interviewed and trained new massage therapists for our office procedures.
- Conducted regular audits of office processes to identify areas for improvement.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
Education
Associate of Applied Science - Paralegal Studies
Bradford Trade School
Portland05-1994
High School Diploma -
Sandy High School
Sandy, OR06-1992
Skills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Managing 2 phone lines
- Excellent Communication Skills
- Excell at Customer Service
- Efficient in Time Management
- Relationship building
- Credit and collections
- Database administration
Timeline
Administrative Office Manager
Gresham Therapeutic Massage Center
04.2006 - 09.2025
Associate of Applied Science - Paralegal Studies
Bradford Trade School
High School Diploma -
Sandy High School