Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hodge

North Aurora,IL

Summary

High-performing Board Member with substantial experience providing strategic leadership and governance to organizations. Proven track record of success in managing budgets and making sound business decisions. Team-oriented and driven to building relationships and fostering culture of excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Volunteer Range Director

Chicago Bow Hunters, Inc.
10.2023 - Current
  • Manage maintenance of 33 acres of field, 3D and target ranges.
  • Assess, plan, and execute repairs and rebuilding of bridge and tower structures throughout property, collaborating with engineers and outside vendors.
  • Create and execute land management plan to remediate invasive plant species overgrowth and loss of native habitat.
  • Coordinate with target masters to provide safe and solid targets for membership and competition shooters.
  • Work with tournament director to ensure tournaments follow all governing bodies' safety requirements while providing challenging and innovative shots for 3D and field.
  • Maintain clearly marked paths throughout property to ensure safe passage for shooting and maintenance.
  • Organize and execute monthly work parties, managing multiple teams, to achieve land management and regular maintenance goals.

Volunteer Archery Coach

Chicago Bow Hunters, Inc.
11.2015 - Current
  • Collaborate with a team of coaches to provide the best possible instruction for each individual student
  • Wholistic instruction covers physical fitness, mental process, equipment knowledge, and proper form execution
  • Instill a culture of sportsmanship and respect for all team members and competitors on and off the field
  • Work with club management to ensure facilities and events meet the highest standards of safety and accessibility
  • Continuing education through higher level coach certification (currently level 4) and additional seminars on coaching, mental management, and bow tuning
  • Facilitate the coordination of class curriculum, records, and communication using team management tools

Volunteer Facilities Director

Chicago Bow Hunters, Inc.
10.2019 - 09.2023
  • Collaborated with fellow board members and general membership to complete facility upgrades on time and within budget.
  • Managed maintenance efforts, creating plans and processes for consistent and reliable facility support.
  • Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
  • Conducted regular facility inspections to identify areas for improvement or repair needs.
  • Developed and managed an annual facilities budget.
  • Established strong vendor relationships, resulting in reduced costs and improved service levels.
  • Improved facility efficiency by implementing cost-saving measures and streamlining operations.
  • Improved environmental sustainability by adopting green practices across the organization's facilities.
  • Served as point of contact for internal and external customers seeking support and information.
  • Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Maintained accurate records of all facilities' assets and ensured proper documentation of maintenance activities.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

Volunteer Board Member At Large

Chicago Bow Hunters, Inc.
10.2017 - 09.2019
  • Fostered collaboration among board members, promoting open communication and shared decision making.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Served as advocate and ambassador for the JOAD and AAP teams, securing resources and working to improve the team/club relationship.

Senior Client Services Representative

Allant Group, LLC
01.2009 - 01.2012
  • Managed customer service and daily data process execution for banking and international travel clients
  • Provided database management consultation and multi-channel campaign execution with comprehensive and actionable reporting on a daily, weekly and monthly basis
  • Coordinated with client’s international database management team regularly to update marketing database after each campaign
  • Provided data solutions, support campaign strategies on multiple management levels
  • Provided support and strategic consulting during a client crisis, being sensitive to internal and external customers’ needs
  • Maintained daily international communication during and after to maintain customer relationship and assist in any way possible in database management and marketing strategy.

Account Manager

CompuTech Direct, Inc.
01.2001 - 01.2009
  • Managed key, high-revenue catalog accounts
  • Personally consulted with clients on mailing strategies and database management
  • Results included fewer duplicate catalogs mailed, reduced postage cost and overall better utilization of clients’ databases
  • Set-up client instructions for the following processes: file receipt and conversion, ACS, NCOA, Merge/Purge processing, modeling (balance models, reactivation, optimization), Add-a-Name processing to fill Carrier Routes and optimize mailing, final output selection, mail qualification and inkjet processing and FTP
  • Proactively contact clients to inform them of new products and opportunities to improve circulations and reduce postage costs.

Client Service Representative

Acxiom Corporation
01.1999 - 01.2001
  • Liaison between banking client and programming staff
  • Consult with client on lead sheet preparation and mailing/call strategies
  • Results included quicker availability of lead sheets to client’s branches and more efficient mailing and calling campaigns.

Client Service Representative

Executive Marketing Services, Inc.
01.1998 - 01.1999
  • As Client Service Representative, consulted with clients daily to improve mailing circulation and postage cost
  • Results included fewer duplicate mailings, reduced postage cost and overall better utilization of clients’ databases
  • As Direct Mail Assistant, organized processing reporting, tracked client communication, report preparation and record keeping
  • Results included a more organized direct mail department, more efficient communication with clients and with internal programming staff.

Education

Kinesiology

Waubonsee Community College
Sugar Grove, IL
05.2026

Music Education

North Central College
Naperville, IL
01.1997

Music Education

Millikin University
Decatur, IL
01.1996

Skills

  • Strategic Planning
  • Verbal & Written Communication
  • Relationship Building & Management
  • Operations Management
  • Project & Account Management
  • Customer Service
  • Issues Resolution
  • Teamwork and Collaboration
  • General Organization
  • Process Improvement
  • Budget Management
  • Project Quality Control

Certification

USA Archery Level 4 NTS Coach

Timeline

Volunteer Range Director

Chicago Bow Hunters, Inc.
10.2023 - Current

Volunteer Facilities Director

Chicago Bow Hunters, Inc.
10.2019 - 09.2023

Volunteer Board Member At Large

Chicago Bow Hunters, Inc.
10.2017 - 09.2019

Volunteer Archery Coach

Chicago Bow Hunters, Inc.
11.2015 - Current

Senior Client Services Representative

Allant Group, LLC
01.2009 - 01.2012

Account Manager

CompuTech Direct, Inc.
01.2001 - 01.2009

Client Service Representative

Acxiom Corporation
01.1999 - 01.2001

Client Service Representative

Executive Marketing Services, Inc.
01.1998 - 01.1999

Kinesiology

Waubonsee Community College

Music Education

North Central College

Music Education

Millikin University

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Heather Hodge