Heather Hodgkins
Flowery Branch,GA
Summary
Dynamic Store Manager with extensive experience,excelling in inventory management and team leadership. Proven track record of enhancing customer satisfaction through effective training and conflict resolution. Skilled in analyzing sales data to drive merchandising strategies, resulting in increased product visibility and engagement. Committed to fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Store Manager
Academy Sports and Outdoors
12.2021 - Current
- Led daily store operations, ensuring exceptional customer service and efficient inventory management.
- Trained and mentored team members to enhance performance and operational effectiveness.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Analyzed sales data to identify trends and optimize product placement on the sales floor.
- Developed staff schedules to align with peak customer traffic and operational needs.
- Conducted regular audits of inventory levels to minimize shrinkage and maintain stock accuracy.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Lowes Home Improvment
03.2018 - 12.2021
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained and mentored new staff on customer service standards and product knowledge.
- Implemented inventory management procedures to optimize stock levels and minimize shrinkage.
- Collaborated with department managers to enhance product displays, driving customer engagement.
- Resolved customer complaints effectively, improving overall satisfaction ratings in the store.
- Analyzed sales trends to identify opportunities for promotions and improved merchandising strategies.
- Led safety training sessions, promoting a culture of safety compliance among associates.
Store Manager
Walgreens
01.2010 - 02.2018
- Led store operations to achieve sales targets and optimize inventory management.
- Developed training programs for staff, enhancing team performance and customer service standards.
- Implemented merchandising strategies that increased product visibility and promoted seasonal sales events.
- Analyzed sales data to identify trends, driving strategic decisions for product assortment and pricing.
- Monitored staffing levels and schedules to maintain operational efficiency during peak periods.
- Cultivated a positive work environment, fostering employee engagement and retention through effective communication.
- Conducted regular performance evaluations, providing feedback that supported professional growth and development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Miami Palmetto Senior High
Miami, FLSkills
- Inventory management
- Customer service
- Sales analysis
- Staff training
- Team leadership
- Merchandising strategies
- Conflict resolution
- Scheduling optimization
- Safety compliance
- Employee engagement
- Problem-solving
- Store operations
- Training and mentoring
Timeline
Store Manager
Academy Sports and Outdoors
12.2021 - Current
Assistant Store Manager
Lowes Home Improvment
03.2018 - 12.2021
Store Manager
Walgreens
01.2010 - 02.2018
High School Diploma -
Miami Palmetto Senior High