HEATHER HODSON
San Ramon,CA
Summary
Accomplished and energetic manager with a solid history of achievement in managing hundreds of employees at several accounts. Motivated leader with strong organizational and prioritization abilities. Passionate and proactive, with a drive for excellence. Areas of expertise include developing and implementing strategies to achieve large increases of revenue and decreases of operational costs, creating a positive influence with morale using different strategies, and running operations with the highest amount of efficiency.
Overview
13
13
years of professional experience
Work History
Independent Business Consultant
Self-employed
San Ramon, CA
03.2016 - Current
- Identified target customers and developed forward-thinking sales, operational, and marketing plans to promote company growth.
- Coordinated with internal teams and external stakeholders to support business growth through development of new processes.
- Generated thorough and useful reports for use in business decision-making.
- Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.
- Identified key objectives to establish and implement both short term and long term plans to meet goals.
- Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
Operations Manager
Cheetah (2 Restaurant Distribution Warehouses)
Pleasanton And Los Angeles, California
08.2019 - 03.2023
- Directed day-to-day operations by implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Spearheaded merger and acquisition of 3 different companies.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems and improve processes.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Aided Directors and company owners during executive decision-making process by generating reports to recommend corrective actions and improvements.
- Improved morale by creating employee recognition and rewards programs.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
Supervisor of 12 Facilities on College Campus
Sodexo, Inc
Walnut, CA
03.2011 - 03.2016
- Supervised all food services on college campus including 3 restaurants, 2 Jamba Juice, 3 Starbucks, and 4 convenience stores.
- Resolved customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, cooking, catering, waiting tables, cleaning stations, etc.
- Inventory stock weekly and consistently reorder product from several different vendors such as Pepsi, Coremark, Sysco, etc.
- Estimate and calculate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Hire and train personnel in various positions.
- Examine merchandise to ensure that it is correctly priced and displayed in a neat and professional manner.
- Plan budgets and authorize merchandise returns.
- Establish and implement policies, goals, objectives, and procedures for each department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Bachelor of Science - Business Administration - Operations And Supply Chain Management
California State University, Los Angeles
Associate of Arts - Social and Behavioral Sciences
Mt. San Antonio College
Associate of Arts - Natural Sciences and Math
Mt. San Antonio College
Associate of Arts - Language Arts and Communication
Mt. San Antonio College
Skills
- TQM
- Six Sigma Certification
- Complex Problem Solving
- Coordination and team building between all departments
- Proficient in excel, word, power point
- Lean manufacturing and operations
- Systems Analysis and Process Improvement
- Management of Financial Resources
- Logistics Oversight
- Workflow Optimization
- Problem-Solving
- Mergers and Acquisitions Knowledge and Experience
- Systems Implementation
- Inventory Management
- Performance Evaluation and Monitoring
- Goal Setting and aggressive follow through
- Business Process Re-Engineering
- Process Improvement Strategies
- Solutions Development and Implementation
- Problem Anticipation and Resolution
- Assignment Delegation
- Process Improvements
- Quality Control Analysis and Correction
- Multi-Unit Operations Management
Timeline
Operations Manager
Cheetah (2 Restaurant Distribution Warehouses)
08.2019 - 03.2023
Independent Business Consultant
Self-employed
03.2016 - Current
Supervisor of 12 Facilities on College Campus
Sodexo, Inc
03.2011 - 03.2016
Bachelor of Science - Business Administration - Operations And Supply Chain Management
California State University, Los Angeles
Associate of Arts - Social and Behavioral Sciences
Mt. San Antonio College
Associate of Arts - Natural Sciences and Math
Mt. San Antonio College
Associate of Arts - Language Arts and Communication
Mt. San Antonio College
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