Heather Hollback
Homosassa,FL
Summary
Motivated by a desire to excel in a dynamic and demanding setting, I am determined to contribute to the growth and prosperity of the organization while embracing opportunities for personal and professional development. With a passion for success, I thrive on the challenges of pushing boundaries and achieving ambitious goals. By leveraging my skills and expertise, I am committed to making a significant impact on the company's success while continuously seeking avenues for advancement.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Rural King-Crystal River, FL
Current - Current
- Offer quality effective customer service and staff supervision and training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
District Assistant
Rural King-Crystal River, FL
06.2022 - 11.2023
- Provided administrative support to Store Managers, Asst. Managers, and other key personnel as needed.
- Participated in recruitment efforts for new hires at Store level positions, selecting well-suited candidates for each role.
- Maintained accurate records and documentation for all assigned tasks, ensuring timely completion of responsibilities.
- Compiled data from various sources to produce comprehensive reports on district's performance
- Assisted in the development of strategic plans, contributing to long-term district success and growth.
- Compiled and analyzed data to produce reports.
- Worked closely with human resources teams to align performance assessment strategies with organizational goals.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Assisted human resources department in addressing employee relations issues while minimizing legal risks associated with employment decisions.
- Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
- Worked closely with human resources to recruit top talent for the operations team, contributing to overall organizational growth.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Assisted human resources department with employee onboarding procedures, such as orientation sessions and benefits enrollment documentation completion.
- Assisted human resources in the development of job descriptions, hiring criteria, and interview processes for prospective employees.
- Managed human resources functions including recruitment, onboarding, and performance evaluations, fostering a positive work environment.
- Assisted with human resources duties such as recruitment, interviewing, orientation, and employee records management.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for associates.
Regional Assistant
Rural King-Spring Hill, FL
04.2021 - 06.2022
- Provided administrative support to District Managers, Store Managers, Asst. Managers, and other key personnel as needed.
- Participated in recruitment efforts for new hires at Store level positions, selecting well-suited candidates for each role.
- Maintained accurate records and documentation for all assigned tasks, ensuring timely completion of responsibilities.
- Compiled data from various sources to produce comprehensive reports on district's performance
- Assisted in the development of strategic plans, contributing to long-term district success and growth.
- Compiled and analyzed data to produce reports.
- Worked closely with human resources teams to align performance assessment strategies with organizational goals.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Assisted human resources department in addressing employee relations issues while minimizing legal risks associated with employment decisions.
- Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
- Worked closely with human resources to recruit top talent for the operations team, contributing to overall organizational growth.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Assisted human resources department with employee onboarding procedures, such as orientation sessions and benefits enrollment documentation completion.
- Assisted human resources in the development of job descriptions, hiring criteria, and interview processes for prospective employees.
- Managed human resources functions including recruitment, onboarding, and performance evaluations, fostering a positive work environment.
- Assisted with human resources duties such as recruitment, interviewing, orientation, and employee records management.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for associates.
Assistant Manager
Rural King-Spring Hill, FL
09.2020 - 04.2021
- Offer quality effective customer service and staff supervision and training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
District Assistant
Rural King-Crystal River, FL
03.2018 - 09.2020
- Provided administrative support to Store Managers, Asst. Managers, and other key personnel as needed.
- Participated in recruitment efforts for new hires at Store level positions, selecting well-suited candidates for each role.
- Maintained accurate records and documentation for all assigned tasks, ensuring timely completion of responsibilities.
- Compiled data from various sources to produce comprehensive reports on district's performance
- Assisted in the development of strategic plans, contributing to long-term district success and growth.
- Compiled and analyzed data to produce reports.
- Worked closely with human resources teams to align performance assessment strategies with organizational goals.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Assisted human resources department in addressing employee relations issues while minimizing legal risks associated with employment decisions.
- Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
- Worked closely with human resources to recruit top talent for the operations team, contributing to overall organizational growth.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Assisted human resources department with employee onboarding procedures, such as orientation sessions and benefits enrollment documentation completion.
- Assisted human resources in the development of job descriptions, hiring criteria, and interview processes for prospective employees.
- Managed human resources functions including recruitment, onboarding, and performance evaluations, fostering a positive work environment.
- Assisted with human resources duties such as recruitment, interviewing, orientation, and employee records management.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for associates.
Administrative Coordinator
Rural King Supply-Crystal River, FL
03.2016 - 03.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Provided exceptional administrative support to Management team through meticulous organization skills and attention to detail.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
- Completed bi-weekly payroll for 85 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Inputted and adjusted scheduling as needed
Department Manager
Rural King-Crystal River, FL
03.2015 - 03.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Cashier
RURAL KING
10.2014 - 03.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Head Cashier
LOWES
06.2007 - 07.2014
- Earned management trust by serving as key holder for cash drawers, cash room, and locked merchandise.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Processed both cash and card purchases and returns.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Cashier
WAL MART
04.2006 - 05.2007
- Operated a cash register for cash, checks, and credit cards.
Education
Business Administration -
COLLEGE OF CENTRAL FLORIDA
HIGH SCHOOL DIPLOMA -
MANATEE HIGH SCHOOL
03.2000
Skills
- Creative problem solver
- Exception communication skills
- Quick learner
- Compliance understanding
- Computer Skills
- Trusted key holder
- Excellent time management skills
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Multitasking Abilities
Personal Information
- Title: Assistant Manager- RURAL KING
- Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Rural King-Crystal River, FL
Current - Current
District Assistant
Rural King-Crystal River, FL
06.2022 - 11.2023
Regional Assistant
Rural King-Spring Hill, FL
04.2021 - 06.2022
Assistant Manager
Rural King-Spring Hill, FL
09.2020 - 04.2021
District Assistant
Rural King-Crystal River, FL
03.2018 - 09.2020
Administrative Coordinator
Rural King Supply-Crystal River, FL
03.2016 - 03.2018
Department Manager
Rural King-Crystal River, FL
03.2015 - 03.2016
Cashier
RURAL KING
10.2014 - 03.2015
Head Cashier
LOWES
06.2007 - 07.2014
Cashier
WAL MART
04.2006 - 05.2007
Business Administration -
COLLEGE OF CENTRAL FLORIDA
HIGH SCHOOL DIPLOMA -
MANATEE HIGH SCHOOL
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