Heather Holmes

• Combined approximately 15 years of technical expertise with functional knowledge of hospital practices to deliver positive outcomes both functionally and financially.

Meditech

- Financial Modules (HR, MM, Payroll, AP, BAR, GL)

-Additional Modules (ORM/SUR/PICIS, MIS, NPR, ABS, OE)

WorkDay

- HCM, SCM, FIN

• ERP application technical maintenance to ensure uninterrupted access and functionality.
• Executed special ERP projects, delivering desired outcome within an assigned time frame.
• Executed ERP application customization.
• Supported and designed integrations between ERP platforms and various downstream systems.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
• Report writing and data analytics. Using data from singular or multiple databases, extract, transform, and deliver data in formats designed for end user analytics at management levels or higher.
• Operate in service centric environments of fulfilling help desk tickets and service requests in a streamlined manner.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Work with hospitals to increase revenue and decrease expenses.

• IV and medication compounding according to compliance standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Resolved computer system and customer service issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Maintained and monitored medication inventories in medication dispensing machines throughout the hospital. (i.e. McKesson, Pyxis, Omnicell).

• Counted and labeled prescriptions with correct item and quantity.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Reviewed and verified customer information and insurance provider information.
• Communicated directly with doctors offices via telephone, fax and email.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted, measured and compounded medications following standard procedures.
• Maintained controlled substances in accordance with state and federal law.