Heather Holmes
Grand Junction,CO
Summary
- Detail oriented, over 10 years customer service experience Grand Junction, CO 81504 heatherleann.h@gmail.com +1 970 623 6781
- Stay at home mom for 1 year 2023-Present
- Customer Service Representative excelling at customer satisfaction and retention. Pre-and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Server/Hostess
Peach Street Distillers
Grand Junction , CO
2022.03 - 2023.02
- Spirit knowledge of the spirits we distill on sight
- Provide customer service giving tastings, taking drink/food orders
- Seat and serve the guests.
Mobile Expert
OSL Mobile
Grand Junction , CO
2020.11 - 2021.10
- Maintains large customer base
- Extensive mobile phone knowledge
- Upsells in order to gain sales
- Conflict resolution
- Maintain knowledge of multiple mobile carriers
- Offers accessories that best fit customer needs.
Retail Optician
Eyemart Express
Grand Junction , CO
2019.07 - 2020.03
- Read patient prescriptions and determine the best lenses to suit their needs best
- Answered product questions with up-to-date knowledge of sales and store promotions
- Take measurements and answer basic eye care questions, as well as up-sell our products to ensure patient satisfaction
- Take payments and balance our drawers at shift end
- Tracked and keep records of all insurance companies, and run them through our systems as customers bring them in
- Learned, referenced and applied product knowledge information.
Customer Service Representative/Receptionist
MJ Thomas Photography
Grand Junction , CO
2016.09 - 2019.02
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Learned, referenced and applied product knowledge information.
Server/Hostess
Outback Steakhouse
Grand Junction , CO
2015.01 - 2016.09
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Fast Food Team Member
Wendy's
Grand Junction , CO
2010.05 - 2014.05
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
GED -
Central High School
CO01.2009
Skills
- Multi tasker
- Problem Solver
- Self motivated
- Team Player
- Ophthalmology Experience
- Insurance Verification
- Cash register
- Customer service
- Sales
- Food handling
- Restaurant experience
- Food safety
- Pet care
- Medical office experience
Additional Information
Customer-oriented Creative problem solver Organized multi-tasker Credit card processing Friendly and helpful Strong client relations Dedicated team player Proficient in cash management Decision-making Cash flow management Outgoing and energetic Exceptional communication skills
Timeline
Server/Hostess
Peach Street Distillers
2022.03 - 2023.02
Mobile Expert
OSL Mobile
2020.11 - 2021.10
Retail Optician
Eyemart Express
2019.07 - 2020.03
Customer Service Representative/Receptionist
MJ Thomas Photography
2016.09 - 2019.02
Server/Hostess
Outback Steakhouse
2015.01 - 2016.09
Fast Food Team Member
Wendy's
2010.05 - 2014.05
GED -
Central High School
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