Heather Holmes
Greenville,PA
Summary
Experienced and results-oriented leader with 20 years of experience in customer service and Human Resource management. Proven ability to identify and implement solutions that drive business transformation and improve performance.
Overview
19
19
years of professional experience
Work History
PCA Personal Care Assistant
Age in Place Home Care
05.2023 - Current
- Provide personalized care and assistance to family member, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for by regularly sanitizing equipment and living areas
- Managed meal preparation according to dietary restrictions and feeding
- Collaborated with nurses and doctors to provide comprehensive care plans tailored to needs
Licensed Life Insurance Agent (remote)
Family First Life/Senior Life Services
08.2021 - 04.2023
- Consult with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details
- Provided rate quotes and coverage recommendations; assists with long-term planning
- Strong customer service and problem resolution skills
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
Human Resources Manager
Company Confidential
02.2019 - 02.2021
- Responsible for all daily HR operations in a manufacturing facility with 200+ employees
- Performed full circle recruiting, onboarding and orientation for all new hires
- Social Media recruiting
- Implemented rollout of new HRIS and ATS (Paychex) system and provided training for all managers, and one on one with employees when needed
- Collaborated with management utilizing tracking metrics to institute successful recruiting programs
- Change management, worked one on one with employees to improve employee satisfaction and decrease turnover
- Processed weekly payroll
- Compliance with background checks for ATF and Homeland Security
- Developed new COVID 19 safety policy and procedures adhering to OSHA and CDC regulations
Human Resources Director
Quality Life Services
11.2016 - 02.2019
- Managed daily operations for a skilled nursing facility with 100+ employees
- Practiced conflict resolution and management in a fast paced, high turnover industry
- Identified hiring trends and retention practices
- HRIS system(Kronos) management
- Complied with federal, state, and local laws, ensuring adherence with all staff, including all background and licensing checks
- Enforce company directives, policies and procedures
- Benefit rollout, enrollment and compensation changes
Human Resources Coordinator
Nick Strimbu Inc
08.2006 - 11.2016
- Managed daily operations in HR office for a unionized trucking company
- Off site recruiting including job fairs and site visits/presentations with new trade school graduates
- Full circle recruiting
- Responsible for all new hires, including adherence with DOT drug and alcohol regulations, background checks and driving records
- Oversee all worker's compensation claims ensuring a positive relationship with TPA and MCO throughout process
Education
Bachelor of Science - Hospitality Sales
Johnson And Wales University
Providence, RITimeline
PCA Personal Care Assistant
Age in Place Home Care
05.2023 - Current
Licensed Life Insurance Agent (remote)
Family First Life/Senior Life Services
08.2021 - 04.2023
Human Resources Manager
Company Confidential
02.2019 - 02.2021
Human Resources Director
Quality Life Services
11.2016 - 02.2019
Human Resources Coordinator
Nick Strimbu Inc
08.2006 - 11.2016
Bachelor of Science - Hospitality Sales
Johnson And Wales University
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