Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Holmes

Heather Holmes

Charleston,SC

Summary

Dynamic sales and customer support manager with proven success at Charleston Flower Market, enhancing client relationships and driving revenue growth through innovative sales strategies. Skilled in CRM software and team leadership, I foster collaboration and achieve high customer satisfaction, significantly improving retention rates through effective loyalty programs.

Experienced with managing sales and customer support teams to enhance overall performance. Utilizes strategic planning and customer relationship management to drive business objectives. Track record of effectively leading teams and resolving complex customer issues.

Overview

18
18
years of professional experience

Work History

Manager, Sales and Customer Support

Charleston Flower Market
10.2015 - 09.2025
  • Led sales strategies to enhance customer engagement and drive revenue growth.
  • Managed customer support team, ensuring timely resolution of inquiries and complaints.
  • Developed training programs to improve staff performance and service quality.
  • Analyzed market trends to identify opportunities for product expansion and marketing initiatives.
  • Fostered relationships with key clients to ensure satisfaction and repeat business.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
  • Increased sales by developing and implementing effective sales strategies.
  • Improved customer retention rates by creating loyalty programs that incentivized repeat business.
  • Established strong client relationships by conducting regular follow-ups and maintaining open communication.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Facilitated business by implementing practical networking techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Esthetician/Office Manager/Rental Property Manager

Skin Therapy Center/Clinic of Acupuncture
03.2008 - 01.2013
  • Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
  • Performed advanced aesthetic procedures, ensuring adherence to safety and sanitation standards.
  • Developed customized treatment plans based on skin analysis, enhancing client satisfaction and loyalty.
  • Implemented feedback mechanisms to improve service offerings based on client experiences and preferences.
  • Collaborated with management to introduce innovative services that increased overall business revenue and clientele retention.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed tenant relations, addressing inquiries and resolving conflicts to enhance resident satisfaction.
  • Developed and implemented effective leasing strategies, optimizing occupancy rates across multiple properties.
  • Implemented process improvements that streamlined tenant onboarding and lease renewal procedures, enhancing efficiency.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Reduced vacancy rates through effective marketing and advertising of rental properties.

Education

No Degree - Nursing

Trident Technical College
Charleston, SC

Licensed Skin Care Therapist - Skin Care Therapy

Miller-Motte Technical College
North Charleston, SC
03-2008

Skills

  • Sales presentations
  • Coaching and mentoring
  • Sales strategy development
  • CRM software expertise
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Team collaboration
  • Team leadership
  • Active listening
  • Team motivation
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Staff training and development
  • Sales operations
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Client relations
  • Client relationship management
  • Customer relationship management
  • Sales processes
  • Sales process
  • Interpersonal communication
  • Sales strategy
  • Objection handling
  • Staff supervision

Accomplishments

  • Documented and resolved customer complaints which led to successful results.
  • Documented and resolved merchandise damage claims.

Timeline

Manager, Sales and Customer Support

Charleston Flower Market
10.2015 - 09.2025

Esthetician/Office Manager/Rental Property Manager

Skin Therapy Center/Clinic of Acupuncture
03.2008 - 01.2013

No Degree - Nursing

Trident Technical College

Licensed Skin Care Therapist - Skin Care Therapy

Miller-Motte Technical College

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Heather Holmes