Heather Honabach
Phoenix,AZ
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Allen Lund Company
07.2018 - Current
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
Carrier Procurement Supervisor
XPO Logistics
07.2013 - 05.2018
- Managed branch operations and overall personnel development
- Managed daily reports for special projects to meet objectives
- Assisted in meetings with customer service and capacity planning teams
- Responsible for revenue and margin forecasts and performance
- Day to day operational accountability XPO’s LTL, truckload and intermodal programs, which include both dry and perishable commodities
- Analyze the transportation cost per lane and commodity
- Responsible for negotiating rates and resolving service issues with carriers
- Work as a team player with internal staff and external customers to accomplish least cost/on-time delivery service
- Tender shipments to carriers
- Daily tracking and tracing of on time pickups and deliveries
- Answer incoming calls
- Provide shipment information.
Logistics Coordinator/Account Manager
RedStone Logistics
07.2012 - 06.2013
- Managed account sustainability by expanding logistics offerings
- Daily tracking and tracing of on time pickups and deliveries
- Addressed and resolved operational and pricing issues
- Managed daily reports and ad hoc reports for special projects and objectives
- Managed RFQ’s and RFP’s for customer/carrier pricing
- Drove solicitation of new business and growth of existing accounts.
Logistics Coordinator/Account Manager
USA Truck, Inc.
11.2009 - 07.2012
- Managed account sustainability by expanding logistics offerings
- Daily tracking and tracing of on time pickups and deliveries
- Addressed and resolved operational and pricing issues
- Managed daily reports and ad hoc reports for special projects and objectives
- Managed RFQ’s and RFP’s for customer/carrier pricing
- Drove solicitation of new business and growth of existing accounts.
Operations Manager/Assistant Office Manager
Exel Transportation Services, Inc.
11.2003 - 11.2009
- Directing daily operations for multiple customers’ freight movements through third party carriers, LTL, and rail service
- I develop a supply chain solution that is most profitable for our customers with focus on dependable arrival times
- Daily on time reporting to customer using EDI capabilities
- Supported sales network by identifying business requirements to manage RFQ’s/RFP’s and overall end to end supply chain solution design
- Managed branch operations and overall personnel development
- Manage all modes of transportation for business operations
- Quote rates for Truckload, LTL and Intermodal operations
- Assisted sales in solicitation of new business and growth of existing accounts
- Managed Account qualifications for customers on a daily basis
- Developed transportation processes and procedures
- Managed daily reports for EDI customers
- Assisted with meetings for customer service and capacity planning teams
- Assisted sales team with RFQ’s and RFP’s for customer/carrier pricing.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- 20 years of logistics management
- Ability to think both strategically and tactically
- Knowledge of both dry and perishable commodities
- Able to query and analyze business data needs for initiatives and provide operational recommendations
- Excellent analytical, negotiating, and problem-solving skills
- Proven customer service skills
- Detail-oriented and able to work independently as well as part of an integrated team
- Customer implementation/on boarding leadership and management
- Carrier/Vendor compliance management; Capacity management
- Client/account growth; ability to create and nurture long term working relationship by exceeding customer expectations
- Managed all modes of transportation for customers (Less-than-truckload, truckload, intermodal, dedicated and expedited services
- Assisted with RFP/RFI management – multi-mode (OTR, LTL and Rail); contract compliance
- Accounts payables and receivables
- MS application proficiencies include: Word, Excel, PowerPoint, and Outlook
Timeline
Assistant General Manager
Allen Lund Company
07.2018 - Current
Carrier Procurement Supervisor
XPO Logistics
07.2013 - 05.2018
Logistics Coordinator/Account Manager
RedStone Logistics
07.2012 - 06.2013
Logistics Coordinator/Account Manager
USA Truck, Inc.
11.2009 - 07.2012
Operations Manager/Assistant Office Manager
Exel Transportation Services, Inc.
11.2003 - 11.2009
Associate of Science - Nursing
Maricopa Community Colleges - Glendale Community College
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