Heather Hopson
Office Manager
Columbiana,Alabama
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
11
11
years of professional experience
Work History
Office Manager
Tiger Rock Martial Arts - Greystone
11.2012 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for prospective students.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Family And Consumer Sciences
Jefferson State Community College
Birmingham, AL12.2024
High School Diploma -
Vincent Middle/High School
Vincent, AL05.1989
Skills
- Enforce Policies
- Scheduling
- Administrative Oversight
- Customer Relations
- Data Communications
- Mail Handling
- Conflict Management
- Billing and Invoicing
- Administering Payroll
- Business Administration
- Microsoft Office
- Office Supplies and Inventory
Timeline
Office Manager
Tiger Rock Martial Arts - Greystone
11.2012 - Current
No Degree - Family And Consumer Sciences
Jefferson State Community College
High School Diploma -
Vincent Middle/High School
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