Heather Houchins
Ocala,FL
Summary
Skilled in payment management and fostering customer satisfaction, I enhanced operational efficiency at Florida Bells. Leveraging company policy adherence and adept documentation skills, I significantly contributed to improving service standards and team productivity. My proactive approach and ability to resolve complaints have been pivotal in elevating customer loyalty and operational success.
Overview
12
12
years of professional experience
Work History
Customer Service
TA-Petro
Ocala, FL
12.2021 - Current
- Resolved customer complaints regarding services or products in a professional manner.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Ensured all customer service standards are met at all times.
- Attended training sessions regularly to stay updated on new products or services offered by the company.
Assistant Manager
Florida Bells
Ocala, FL
10.2012 - 11.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Medical Assistant
SIMED
Ocala, FL
04.2020 - 06.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
Education
Certified Medical Assistant - Health And Wellness
Rasmussen University
Ocala, FL07-2020
Skills
- Payment management
- Customer queries
- Company policy adherence
- Documentation and notes
Affiliations
- Walking some of the beautiful trails Florida has to offer.
- I spend my free time with my family and finding new things to do or places to explore.
- I am an avid reader from paperbacks to audiobooks! I also love podcasts while multitasking.
Timeline
Customer Service
TA-Petro
12.2021 - Current
Medical Assistant
SIMED
04.2020 - 06.2020
Assistant Manager
Florida Bells
10.2012 - 11.2021
Certified Medical Assistant - Health And Wellness
Rasmussen University
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