Heather Hough

• Review documentation and records; schedule and host meetings between various parties; manage records and file sensitive information in a timely and organized manner; properly label and categorize each assignment to appropriate client; convey documentation and information to appropriate parties in a timely manner; create and follow case plans and requirements decided upon by team members suited to each individual; follow through with applied curriculum and documentation and communication; receive and respond to questions and requests in a professional manner; consistent problem solving; strong attention to detail.

• Maintain a clean, organized and sanitized environment according to company and state requirements; Assisted with behavior evaluations and provide detailed, objective descriptions of the behavior observed; Engaged with staff to modify behaviors as highlighted by Behavior Specialists; communicated regularly and efficiently with the veterinarian team; communicated in timely manner of items needed for daily functioning; Completed over 40 animal behavior trainings; Developed animal enrichment in 3 tiers; engaged animals and team members in enrichment and training activities.

• Organize and review launched change requests (CR) in Bard EDMS, to include verification of completeness, accuracy, and the documentation is formatted correctly; Check in and Release of CR’s, track CR’s and make requested changes; perform functions and responsibilities of Bard EDMS System Administrator, e.g
• Configuration of system, user management, report creation, user training, etc.; process and monitor external division documents in accordance with BDPI and Corporate procedures; manage assigned task with minimal supervision; meet deadlines for assigned areas of responsibilities; process all Sales Order Restriction paperwork and update JDE per approved restrictions; perform responsibilities associated with the Item Administrator; coordinate and manage Product Quality Hold paperwork and files per the Corporate Standard; troubleshoot customer inquiries on own; perform clerical duties as necessary, i.e
• Typing, filing, maintain databases, and prepare general correspondence; use various computer software applications to complete assigned work activities.

• Facilitated interaction and bonding between children and teachers; Encouraged development through use of physical and mental challenges; Presented prepared lessons with visual aids; Documented information clearly and precisely to be presented to director; Responsible for communication between Childcare Careers and Preschools to perform duties at required locations; Observed progress, changes, issues and immediately executed new strategies for progress; Created a safe, respectful, trusting environment in which progress could be made; Built team relationships with co-workers with honesty and respect in healthy and clean environments; Created healthy snacks and meals adhering to state law and regulation.

• Facilitated interaction between director and volunteers; reviewed medical needs and medication charts from Veterinarian Technician and implemented needed therapies and medications; documented information clearly and precisely to be presented to director or Veterinarian Technician; clean, organize and sanitize according to company and state requirements; observed changes or issues and adequately communicated in detail to required parties; created a safe environment between animals, volunteers and potential adoptees; engaged with animal behaviorist in assessing animal temperament and needs for purposes of adoptive family matching and suggested behavior modification and therapies; adequately communicate kennel needs and issues with director and Board of Directors.

• Change Maker Scholarship Recipient
• 3.9 GPA
• Participated in Arizona Master Naturalist, 2019-2020
• Eco-Services Are Social Services, Capstone Project: This project highlighted the many bridges between conservation and human social services proving environmental empathy benefits and supplements social services. It is key to the conservation of both the planet and human beings.
• Research: Food Forest Ecology: Importance, Techniques, Benefits; Permaculture: A Key to Planetary Regeneration; Injustice in the Land: The Troubling Truth of Feminine Movements in Rural Societies; Herbal Medicine and History; Deep Empathy and Conservation Outreach; Climate Destruction and Climate Change.

Psychology for Transfer; successfully completed