Heather Houser
Scranton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager/District Manager In Waiting
Turkey Hill
03.2004 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised various locations, enforcing high-quality standards of operation.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted with onboarding of new employees by providing training and development resources.
Education
High School Diploma -
Lackawanna Trail
Factoryville, PA06-2001
Skills
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Goals and performance
- Team Building and Leadership
- Operations Management
- Policies and Procedures
- Work Planning and Prioritization
- Strategic thinker
- Documentation And Reporting
- Maximizing profitability
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Store Manager/District Manager In Waiting
Turkey Hill
03.2004 - Current
High School Diploma -
Lackawanna Trail
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