Heather Howard
Pittsburgh,PA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 21 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
Work History
Disbursement Coordinator
Title Abstract, LTD Title Alliance CPU
Pittsburgh, PA
10.2020 - 09.2022
- Monitored all incoming emails for Payoff and Searches folders and directed them to each department and individuals
- Tracked work completed accurately within Microsoft Outlook
- Reconciled files for over 30 offices on reports in both RamQuest and Resware systems
- Requested funds for underpayment via check request from operating account
- Kept track of files that need bankruptcy searches daily
- Pulled commitment searches over from Paperless Closer into Ram Quest
- Pulled Bankruptcy and child support searches
- Sent out secure wiring instructions to buyers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
Sales Support
Amcom/Xerox/HCL
Coraopolis, PA
01.2020 - 03.2020
- Processed sales orders and agreements for contract entry into operating system
- Conducted audit and review of all paperwork
- Processed, bills, and generates service contract invoices
- Sets up and maintained detail of contracts
- Amended contracts to include variations, equipment swaps,
- Responded to internal and external phone calls and emails questioning contract or invoices
- Entered rental orders for equipment into operating system
- Entered and managed meter reads into computer system
- Processed credits and associated rebills for service contracts
- Processed lease terminations and contract cancellations
- Removed equipment from contract to include returned machines and printers
Sales Support
Quest Diagnostics Quality
Pittsburgh, PA
11.2018 - 09.2019
- Actively monitored reported documents that had been submitted for patients and potential clients to
- Checked for errors
- Checked to make sure pricing during conversions were correct
- Assisted in making of new accounts for sales representatives
- Responsible for state reporting for reportable diseases were performed every day and results sent to proper departments within New York, Pennsylvania, Ohio and West Virginia
- Added providers to different client lists in two - three different systems
Enrollment Representative
Gateway Health Plan
Pittsburgh, PA
10.2017 - 04.2018
- Verified enrollment status, make changes to records, and address enrollment questions or concerns
- Communicated effectively with internal and external contacts to promptly resolve discrepancies in membership to promptly provide accurate responses to written, telephone and online inquiries
- Processed and maintain membership data
- Managed multiple production-oriented tasks and responsibilities
- Handled 150+ outbound calls per day
- Created and distributed membership/billing materials and communications to clients/members
- Ensured acceptable service levels, metrics, and/or other performance guarantees are met
- Conducted research to ensure issue resolution.
- Investigated issues and created solutions for new customers
- Maintained detailed and accurate records between multiple databases and programs
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Appointment Setter
Allegheny Health Network
Pittsburgh, PA
12.2016 - 09.2017
- Worked in high-volume call center environment and promptly answered multiple line telephone system and processed medical service requests in confidential manner with strict adherence to policies and procedures
- Scheduled medical appointments for callers using computer software systems, contacted patients to schedule post discharge appointments, and made follow up calls when necessary
- Followed established protocol to appropriately refer patients to a physician or specialist
- Verified and entered information into a computer database patients' demographic and insurance information.
Administrative Associate
West End Works Neighborhood Employment Center
Pittsburgh, PA
03.2014 - 08.2014
- Ordered office supplies
- Assisted with putting together events such as job fairs
- Received donations such as cake, cookies and punch for job fairs
- Assisted clients with typing and computer programs
- Coordinated job board by replacing old job announcements with new ones
- Assisted clients with filling out applications for jobs and/or continuing education
- Maintained calendar of events for work center
Administrative Assistant
City of Pittsburgh
Pittsburgh, PA
03.2001 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Obtained signatures for financial documents and internal and external invoices
- Compiled information from constituents with issues and then sent it to the correct city department: followed constituent's complaint until it was resolved
- Responsible for taking dictation from Dictaphone as well as writing correspondence to different elected officials and community leaders
- Crafted proclamations for groups and individuals
- Managed external contacts and kept track of periodic communication needed for priority contacts
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Performed research to collect and record industry data.
Education
No Degree - Business Administration And Management
Carlow University
Pittsburgh, PASkills
- Database Management
- Verbal and Written Communication
- Correspondence and Reports
- MS Office
- Customer Service
- Office Management
- Friendly and Relatable
- Meeting Coordination and Support
- Mail and Package Distribution
- Database Maintenance
- Account Reconciliation
- Problem Resolution
Timeline
Disbursement Coordinator
Title Abstract, LTD Title Alliance CPU
10.2020 - 09.2022
Sales Support
Amcom/Xerox/HCL
01.2020 - 03.2020
Sales Support
Quest Diagnostics Quality
11.2018 - 09.2019
Enrollment Representative
Gateway Health Plan
10.2017 - 04.2018
Appointment Setter
Allegheny Health Network
12.2016 - 09.2017
Administrative Associate
West End Works Neighborhood Employment Center
03.2014 - 08.2014
Administrative Assistant
City of Pittsburgh
03.2001 - 02.2013
No Degree - Business Administration And Management
Carlow University
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