Heather Howard
Augusta,GA
Summary
Motivated and results-driven healthcare professional with a proven track record in leadership, strategic relationship building, and cross-functional team management. Known for leading with empathy, clarity, and vision, I bring over a decade of experience driving growth, improving patient outcomes, and mentoring. Adept at navigating complex healthcare environments, I excel at aligning clinical, operational, and business priorities to deliver impactful results. Recognized for empowering others, fostering collaboration, and inspiring innovation through clear communication and decisive leadership.
Overview
18
18
years of professional experience
Work History
Senior Impact Manager
RQI Partners
07.2024 - Current
- Lead high-level strategic partnerships across healthcare systems to drive adoption and implementation of digital resuscitation programs.
- Collaborate with executive stakeholders to align clinical goals with enterprise-wide solutions that improve staff competency and patient outcomes.
- Mentor and support Impact Managers to ensure consistent program delivery and customer satisfaction.
Impact Manager
RQI Partners
07.2022 - 07.2024
- Managed regional accounts to implement RQI's digital solutions for resuscitation training in alignment with American Heart Association standards.
- Facilitated onboarding, training, and continued support for clinical teams across hospitals and health systems.
- Supported measurable improvements in training compliance, code readiness, and learner performance.
Rehabilitation Liaison
Walton Rehabilitation Hospital
Augusta, USA
10.2018 - 07.2022
- Drive patient admissions through referral outreach and education on inpatient rehab criteria.
- Build and maintain relationships with physicians, case managers, and referral sources.
- Coordinate patient evaluations and authorizations, ensuring appropriate level of care.
- Recognized for consistent year-over-year territory growth.
Account Executive
American HomePatient
Augusta, USA
04.2016 - 10.2018
- Conducted daily marketing calls and hosted educational sessions with physician offices.
- Specialized in programs for stroke, amputations, brain injury, orthopedics, and cardiopulmonary care.
- Expanded new territories, built strong referral pipelines, and exceeded sales targets.
- Graduated as Valedictorian of national QP3 Sales Training program.
Registered Respiratory Therapist
Augusta University Medical Center
Augusta, USA
08.2013 - 04.2016
- Delivered respiratory care services to patients in both adult and pediatric units.
- Served as adjunct faculty and preceptor, training respiratory therapy students.
- Recognized for professionalism and dedication to patient outcomes.
Sales/Cashier
Moye Pharmacy
Thomson, USA
01.2007 - 05.2009
- Provided customer service and retail support in a fast-paced pharmacy setting.
Education
Bachelor of Science - Allied Health Sciences - Respiratory Therapy
Georgia Health Sciences University
Augusta, GA01.2013
General Core Studies -
East Georgia College
Statesboro, GA01.2011
Skills
- Strategic Communication
- Customer Engagement & Education
- Relationship Management
- Outreach Marketing
- Regulatory & Compliance Knowledge
- Team Development & Mentorship
- Change Management
- Cross-Functional Collaboration
Timeline
Senior Impact Manager
RQI Partners
07.2024 - Current
Impact Manager
RQI Partners
07.2022 - 07.2024
Rehabilitation Liaison
Walton Rehabilitation Hospital
10.2018 - 07.2022
Account Executive
American HomePatient
04.2016 - 10.2018
Registered Respiratory Therapist
Augusta University Medical Center
08.2013 - 04.2016
Sales/Cashier
Moye Pharmacy
01.2007 - 05.2009
Bachelor of Science - Allied Health Sciences - Respiratory Therapy
Georgia Health Sciences University
General Core Studies -
East Georgia College
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