Heather Howell
Summary
Dynamic and detail-oriented professional with extensive experience as a Referral Coordinator at Tallahassee Neurological Clinic. Proven ability in referral tracking and patient care assessment, enhancing patient satisfaction through exceptional communication and organizational skills. Adept at managing electronic patient charts while ensuring compliance with HIPAA regulations. Committed to fostering a collaborative healthcare environment.
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Tallahassee Neurological Clinic
04.2018 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Contributed to development of referral policies and procedures, ensuring compliance with healthcare regulations.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Veterinary Receptionist
Bradfordville Animal Hospital
03.2017 - 04.2018
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
Veterinary Receptionist
Quality Pet Care
03.2015 - 02.2017
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Entered data from pet records and office visits into computer system.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
Education
GED -
George C Wallace Community College
Dothan, ALSkills
- Experienced in handling multi-line calls
- CPR/AED
- Administrative staff supervision
- Electronic patient charts
- Patient records oversight
- Referring physician communication
- Referral tracking
- HIPAA guidelines
- Patient care assessment
- Data entry proficiency
- Appointment scheduling
- HIPAA regulations
Languages
English
Timeline
Referral Coordinator
Tallahassee Neurological Clinic
04.2018 - Current
Veterinary Receptionist
Bradfordville Animal Hospital
03.2017 - 04.2018
Veterinary Receptionist
Quality Pet Care
03.2015 - 02.2017
GED -
George C Wallace Community College
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