Heather Howell-Thomas
Centerville,Ohio
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Passion for holistic lifestyle and the mind, body spirit connection. Advanced Esthetics student at Aveda Fredric's Institute. Expected graduation date of May 23rd, 2025.
Overview
19
19
years of professional experience
Work History
Licensed Advanced Esthetician
Serenity & Rose Salon and Spa
06.2025 - Current
- Deliver advanced skincare treatments tailored to individual client needs.
- Educate clients on skincare routines and product recommendations.
- Collaborate with management to develop new service offerings based on client feedback.
Advanced Esthetics Student
Aveda Fredric's Institute - West Chester
07.2024 - 05.2025
- Performed facial extractions for blackhead removals.
- Performed facials and other treatments such as chemical peels, plant peels, makeup application and relaxation massage.
- Removed hair through exfoliation and waxing.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
Regional Client Administrator
Golden Reserve
10.2023 - 06.2024
- Managed multiple clients'' accounts, ensuring accurate records and timely communication.
- Researched issues reported by agency staff members to achieve resolutions or facilitate escalations to appropriate departments.
- Identified potential sales opportunities within existing client base to support revenue growth objectives.
- Streamlined administrative processes for increased efficiency and time management.
Director of Sales ~ Central Region
MVP Group
02.2023 - 07.2023
- Commerical food equipment manufacturers representative responsible for territory coverage of Ohio, Indiana, Kentucky, Western PA and Michigan.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
Solutions Provider
FlexPAC
05.2018 - 02.2023
- Prospect through phone, email and walk-in visits to initiate conversation with correct company contacts aligned with specific product/services in five major supply chain divisions.
- Schedule and conduct face-to-face sales calls with CEO/VP's, engineers, line workers, plant managers, and purchasing agents throughout assigned territory.
- Visit prospect/customer locations to evaluate areas of pain, budgetary requirements for product offerings and propose strategic solutions for diverse needs to aide accounts in driving out cost in their organization.
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Cultivate and foster relationships with manufacturer representatives and supply partners to maximize account support efforts.
Marketing and Public Relations Administrator
The Gene Group
09.2017 - 05.2018
- Marketing, public relations, recruiter and real estate contract management utilizing Dotloop for established local real estate brokerage.
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns and social media content.
Marketing and Social Media Director
Bockrath Flooring and Rugs
10.2016 - 08.2017
- Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
- Worked with graphic designers, photographers and production coordinators to develop content.
- Operate social media platforms inside a dashboard and independently to optimize SEO and drive traffic to company website
- Create and disperse press releases.
- Attend networking events and establish/foster both B2B/consumer relationships.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Co-Owner/General Manager of Operations
Howell Chiropractic, Inc
08.2006 - 10.2016
- New Business Start Up - Plan and implement marketing strategies to generate new business, increase weekly/monthly patient visit count and increase patient referrals.
- Attend community events, chamber of commerce networking and health fairs to promote business/build relationships.
- Responsible for building patient base from inception of single doctor practice to more than 2,600 patients in ten years
- Recruit, interview, hire and train new employees.
- Create and implement goals, strategies, policies and procedures to staff members.
- Conduct market research and analyze trends within market of chiropractic/healthcare.
- Operate and generate content for all social media platforms to maximize community exposure.
- Track and monitor patient flow, collections and statistics of office to reach established goals.
- Credentialing of doctor with health insurance companies.
- Health insurance billing/collections.
- Verification of patient insurance benefits.
- Implementation of EHR guidelines.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH06.1994
Skills
- Proven Leader
- Team Player
- Interpersonal and Relationship Judgment
- Excellent Verbal and Written Communication
- Highly Skilled Seasoned Sales Professional
- Project Management
- Improvement Strategies
- New Business Launch
- Problem Anticipation and Resolution
- Business Growth and Retention
- Interdepartmental Collaboration
- Department Oversight
Affiliations
- Kettering Moraine Oakwood Chamber of Commerce -Membership Committee -The Taste Committee & New Membership Committee - Rotary Club of Dayton - DSID/Dayton Society of Interior Designers
- The Heart of Centerville
Timeline
Licensed Advanced Esthetician
Serenity & Rose Salon and Spa
06.2025 - Current
Advanced Esthetics Student
Aveda Fredric's Institute - West Chester
07.2024 - 05.2025
Regional Client Administrator
Golden Reserve
10.2023 - 06.2024
Director of Sales ~ Central Region
MVP Group
02.2023 - 07.2023
Solutions Provider
FlexPAC
05.2018 - 02.2023
Marketing and Public Relations Administrator
The Gene Group
09.2017 - 05.2018
Marketing and Social Media Director
Bockrath Flooring and Rugs
10.2016 - 08.2017
Co-Owner/General Manager of Operations
Howell Chiropractic, Inc
08.2006 - 10.2016
High School Diploma -
Beavercreek High School