Heather Hubbard
Harpursville,NY
Summary
Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
11
11
years of professional experience
Work History
Clerical/ Clinical Worker/Patient Care Technician
guthrie lourdes
Binghamton , NY
03.2024 - Current
- Performed data entry of client information into the database system.
- Scheduled appointments for clients using the computerized scheduling system.
- Updated patient files regularly ensuring accuracy of all information entered.
- Checked identification of visitors upon arrival at reception area.
- Assisted with administrative tasks such as filing, photocopying, faxing, and mailing documents.
- Verified patient insurance eligibility prior to appointments.
- Maintained a professional atmosphere while managing front desk operations.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to front desk operations.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
- Ensured that all patient questions were answered in a timely manner.
- Processed payments from clients in cash or credit card form.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered customer inquiries by phone and in person.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Worked hard to learn required tasks quickly to maximize performance.
CNA
all american health care
Rochester, Ny
04.2016 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Helped residents walk with or without self-help devices.
Helper / Cna
oxford vets home
Oxford, Ny
07.2014 - 08.2022
- Organized product displays, rotated stock and removed outdated items.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Reported changes in patient conditions to registered nurse or physician.
- Transported residents within the facility as needed.
- Showered, feeding.
- Helped with everyday activities.
- Provided emotional support to family members during difficult times.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Home Health Aide
Spring Brook
Noriwch , Ny
07.2013 - 08.2014
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Administered medications as instructed by physician or nurse practitioner.
- Participated in developing individualized care plans based on medical orders and assessments.
- Assisted in ambulation and exercise routines for clients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Transported clients to doctor appointments and social events.
- Engaged patients in recreational activities such as reading books or playing games.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
Cna - Nursing
Boces
Norwich 06-2013
High School Diploma -
Norwich High School
Norwich, NY06-2011
Skills
- Customer Service
- Scheduling appointments
- Call handling
- Database Management
- Data Entry
- Professional and mature
- Detailed meeting minutes
Timeline
Clerical/ Clinical Worker/Patient Care Technician
guthrie lourdes
03.2024 - Current
CNA
all american health care
04.2016 - Current
Helper / Cna
oxford vets home
07.2014 - 08.2022
Home Health Aide
Spring Brook
07.2013 - 08.2014
Cna - Nursing
Boces
High School Diploma -
Norwich High School
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