Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Hubbs

Cashmere,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations and standards to promote organizational efficiency. Follows evidence based practices and collaborates across disciplines lines to implement. Uses informed decision-making skills and clinical judgment to positively impact department and company success. Focused on providing excellent care to patients/customers.

Overview

16
16
years of professional experience

Work History

Manager of Inpatient Care Management

Confluence Health
05.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Controlled costs to keep dept operating within budget.
  • Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established goals.
  • Developed and maintained relationships with external agencies.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities. Coached and trained staff.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Development of case management standards based off of regulatory requirements
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Supervisor of Inpatient Care Management

Confluence Health: Central WA Hospital
07.2017 - 05.2022
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Medical Social Worker

Confluence Health: Central WA Hospital
04.2011 - 07.2017
  • Worked in a team environment with medical professional to collaborate, coordinate, and negotiate, to procure services and resources for acute care patients
  • Worked directly with patient and family to establish a safe discharge from the hospital
  • Assisted in placement at higher level of care facilities
  • Completed all social work consults for patients including but not limited to, drug/alcohol use, homelessness, APS/CPS, domestic violence, care in the home needs, mental health issues, and crisis intervention
  • Facilitated family care conferences, assists in end of life decision making
  • Provided orientation/training to new staff and student interns
  • Developed and implemented a format for Community Based Action Plans
  • Assisted in the development of training resources for care management team staff.

Mental Health Therapist

Recovery Innovations
08.2010 - 07.2012
  • Provided strengths based therapy to adults diagnosed with a DSM V Axis I diagnosis
  • Utilized various social work therapeutic techniques including but not limited to, Cognitive Behavioral Therapy, Motivational Interviewing, and Systems Perspective
  • Managed and maintained a large caseload
  • Completed initial client intakes and developed treatment plans.

Behavioral Health Case Manager

Columbia Valley Community Health
03.2009 - 06.2010
  • Developed individualized strength-based treatment plans
  • Maintained caseload of 50-70 consumers helping them with housing, basic necessities, medication management, coping skills, budgeting, communication skills
  • Facilitated with peer 23-week group session on Illness Management and Recovery Strategies attended by 10 consumers, with graduation and certificates at completion
  • Provided crisis intervention services, including suicide risk assessments and crisis planning, in collaboration with the Designated Mental Health Professional
  • Recorded all consumer contacts, treatment plans, collaboration of care, insurance reauthorizations, and closures/transfers in computerized system and paper chart.

Crisis Stabilization Worker

Columbia Valley Community Health
06.2008 - 03.2009
  • Monitored stabilization & transitional services to consumers leaving mental health hospital
  • Intervened with persons in crisis with history of frequent mental health hospitalizations
  • Answered the local 24 hour mental health crisis line
  • Provided inpatient support to consumers in crisis stabilization houses
  • Monitored consumers' physical and emotional needs, as well as stability, and charted on this.

Education

Masters of Social Work (MSW) -

Eastern Washington University
08.2010

Bachelors of Social Work -

George Fox University
04.2008

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Clinically Licensed Social Worker (LICSW)

References

Upon Request

Timeline

Manager of Inpatient Care Management

Confluence Health
05.2022 - Current

Supervisor of Inpatient Care Management

Confluence Health: Central WA Hospital
07.2017 - 05.2022

Medical Social Worker

Confluence Health: Central WA Hospital
04.2011 - 07.2017

Mental Health Therapist

Recovery Innovations
08.2010 - 07.2012

Behavioral Health Case Manager

Columbia Valley Community Health
03.2009 - 06.2010

Crisis Stabilization Worker

Columbia Valley Community Health
06.2008 - 03.2009

Masters of Social Work (MSW) -

Eastern Washington University

Bachelors of Social Work -

George Fox University

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Heather Hubbs