Heather Huffman
Round Rock,TX
Summary
Organized and motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Successfully works individually or as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist/Billing Specialist
Vrbo
Austin, TX
05.2022 - Current
- Relayed customer feedback to cross-functional teams to improve products and services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Loan Processing Assistant
Fairway Independent Mortgage
Austin, TX
10.2021 - 04.2023
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Evaluated financial statements and contacted institutions and customers to clarify details.
Esthetician
Lake Austin Spa Resort
Austin, TX
10.2004 - 03.2020
- Provided excellent customer service and skin care services to upscale clientele such as celebrities and always showed extreme professionalism and respect for personal privacy.
- Educated clients on skin care procedures and products and consistently exceeded sales goals.
- Supported profitability by upselling products and services and processing sales.
Education
Certified Master Loan Processor
National Association of Mortgage Processors
08.2021
Real Estate License
Allied Business Schools
08.2019
Bachelor of Arts - Communications
Texas State University
08.1997
Skills
- Motivated to serve people and provide excellent customer service
- Ability to manage multiple priorities and work in a fast paced environment
- Experience with excel, microsoft office and salesforce
- Friendly, positive attitude
- Comfortable working alone or with team members to accomplish tasks
- Enjoy variety in a job and able to wear many hats
- High sense of urgency
Timeline
Customer Service Specialist/Billing Specialist
Vrbo
05.2022 - Current
Loan Processing Assistant
Fairway Independent Mortgage
10.2021 - 04.2023
Esthetician
Lake Austin Spa Resort
10.2004 - 03.2020
Certified Master Loan Processor
National Association of Mortgage Processors
Real Estate License
Allied Business Schools
Bachelor of Arts - Communications
Texas State University
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