Heather Hughbanks
Amelia,OH
Summary
Professionally trained Register Nurse with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Experienced admissions nurse, nurse case manager, and manager of clinical services with valid multistate RN license with strong clinical and people skills. Solid clinical, utilization review and case management experience within a homecare environment.
Overview
6
6
years of professional experience
Work History
Registered Nurse, Float Pool
American Mercy Home Care
07.2022 - Current
- Mentored new nursing staff, sharing best practices for patient care and fostering a supportive team atmosphere.
- Facilitated smooth transitions between shifts by providing thorough handoff reports to incoming nurses, ensuring continuity of care.
- Promoted patient advocacy by actively participating in interdisciplinary meetings and voicing concerns on behalf of patients.
- Ensured patient safety by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient satisfaction by providing high-quality nursing care and addressing individual needs.
- Championed a culture of patient-centered care, consistently demonstrating empathy, respect, and professionalism in all interactions with patients and their families.
- Expanded professional knowledge and maintained licensure by participating in ongoing educational opportunities and conferences related to nursing practice.
- Advocated for patient needs with healthcare providers, securing necessary interventions for optimal care.
- Educated family members and caregivers on patient care instructions.
RN Case Manager
American Mercy Home Care
07.2019 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Educated family members and caregivers on patient care instructions.
RN Supervisor
American Mercy Home Care
07.2020 - 07.2022
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the field effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Led quality improvement projects aimed at enhancing overall patient outcomes within the department through close collaboration with multidisciplinary teams.
- Developed effective care plans tailored to individual patient needs, ensuring comprehensive treatment approaches.
Education
Associate of Applied Science - Nursing
Beckfield College
Florence, KY03-2014
Skills
- Intravenous therapy
- Disease prevention
- Tracheostomy care
- Catheter competency
- ICD-10
- Case management
- Diet and nutrition
- Blood draw and sample collection
- Wound care
- Chronic conditions educator
Timeline
Registered Nurse, Float Pool
American Mercy Home Care
07.2022 - Current
RN Supervisor
American Mercy Home Care
07.2020 - 07.2022
RN Case Manager
American Mercy Home Care
07.2019 - Current
Associate of Applied Science - Nursing
Beckfield College
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