Heather Hughes
Davidson
Summary
Dedicated and compassionate Registered Nurse with a progressive career history in direct patient care, triage, and care coordination in a fast-paced environment. Skilled in developing strong relationships with patients and families through empathetic communication, a respectful attitude, and a focus on providing excellent customer service. Proficient in introducing detailed care plans and coordinating patient care through interdisciplinary collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Nurse Navigator-Epilepsy/Neurodiagnostics
Atrium Healthcare
12.2022 - Current
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Assisted in developing individualized care plans by collaborating with interdisciplinary teams to address patient needs and preferences.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Educated patients and families on health management, promoting understanding of treatment options and preventive measures.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
Nurse Navigator
Atrium Health Transition Clinic
05.2021 - 12.2022
- Consult and coordinate with healthcare team members to plan, implement, or evaluate patient care plans
- Educate individuals and families on health education and disease management
- Contact patient and family to discuss Transition Clinic services and assess boundaries to care and possible solutions
- Identified environmental impediments to client and patient progress through interviews and review of patient records
- Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
Registered Nurse, Medical-Surgical Unit
Atrium Health Cabarrus
10.2017 - 05.2021
- Delivered non-judgmental and non-discriminatory care sensitive to patient diversity, preserving dignity and rights
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Worked with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Provided customized patient and family education to foster continuum of care
- Executed discharge planning and education for patients and families, enhancing understanding of care requirements post-hospitalization.
Clinical Supervisor
Novant Health Gilead Rd Pediatrics & Internal Medicine
08.2005 - 10.2017
- Established work schedules and assignments for staff
- Conducted interviewing, onboarding, and training of personnel
- Supervised and evaluated work activities of clinical staff
- Maintained departmental policies, procedures, objectives and infection control standards
- Provided Patient and family education through telephone triage and nurse visits.
- Developed and enforced clinical protocols to elevate care standards.
- Delegated responsibilities to team members to promote ownership of projects.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Monitored, analyzed, and corrected staff performance and worked with clinic manager to raise standards of practice.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Registered Nurse
Novant Health Huntersville Pediatrics & Internal Medicine
09.2003 - 08.2005
- Triaged patients and performed vital checks for patient flow facilitation
- Stocked supplies and instruments for examination rooms
- Obtained patient medical histories for inclusion in records
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
Bachelor Of Science (B.S.) In Nursing -
South University
05.2007
Associate In Science (A.S.) In Nursing - undefined
Carolinas College of Health Sciences
05.2003
Skills
- Effective Patient Communication
- Work well with diverse patient population
- Coordinate care between inpatient and ambulatory settings
- Collaborate with multiple disciplines to provide care
Contact
- Nurse Navigator, Atrium Health Transition Clinic, Charlotte, NC
- Registered Nurse, Medical-Surgical Unit, Atrium Health Cabarrus, Concord, NC
- Clinical Supervisor, Novant Health Gilead Rd Pediatrics & Internal Medicine, Huntersville, NC
- Registered Nurse, Novant Health Huntersville Pediatrics & Internal Medicine, Huntersville, NC
Certification
- Seizure and Epilepsy Healthcare Professional
Timeline
Patient Nurse Navigator-Epilepsy/Neurodiagnostics
Atrium Healthcare
12.2022 - Current
Nurse Navigator
Atrium Health Transition Clinic
05.2021 - 12.2022
Registered Nurse, Medical-Surgical Unit
Atrium Health Cabarrus
10.2017 - 05.2021
Clinical Supervisor
Novant Health Gilead Rd Pediatrics & Internal Medicine
08.2005 - 10.2017
Registered Nurse
Novant Health Huntersville Pediatrics & Internal Medicine
09.2003 - 08.2005
Associate In Science (A.S.) In Nursing - undefined
Carolinas College of Health Sciences
Bachelor Of Science (B.S.) In Nursing -
South University
Similar Profiles
Raven PasleyRaven Pasley
Certified Nursing Assistant at Atrium HealthcareCertified Nursing Assistant at Atrium Healthcare
Domonique MayfieldDomonique Mayfield
Patient Transporter at Atrium HealthcarePatient Transporter at Atrium Healthcare
Christina WardChristina Ward
Patient Safety Attendant at Atrium HealthcarePatient Safety Attendant at Atrium Healthcare
Christina MasonChristina Mason
Registered Nurse at Atrium HealthcareRegistered Nurse at Atrium Healthcare
Larson GazzawayLarson Gazzaway
Speed and Agility Coach at Champions Sports PerformanceSpeed and Agility Coach at Champions Sports Performance