Microsoft Office Suite
HEATHER HUGHES
Paw Paw,West Virginia
Work Preference
Overview
22
22
Years of administrative professional experience
2
2
Certificates
6
6
years of post-secondary education
Work History
Family Service Counselor (Sales)
Everstory Partners
04.2025 - 09.2025
- Delivered exceptional customer experiences to families, guests, and community members.
- Promoted pre-planning and end-of-life services, achieving high satisfaction and exceeding monthly revenue goals.
- Guided clients through memorial planning using sales tools from Everstory.
- Utilized CRM (HubSpot) to generate leads via networking, online efforts, and cold calling, increasing team Book of Business by 500% - Second in entire company growth.
- Organized community outreach events to build relationships and attract new leads.
Administrative Assistant
First Baptist Church of Front Royal
10.2021 - 04.2025
- Performed daily, weekly, monthly, quarterly, and yearly administrative responsibilities in the running of a small house of worship.
- Working closely with Pastor, board members, and various committees, ensured that communications, reports, agendas, meetings, and projects have been organized and executed accurately.
- Assisted with budgeting estimates for annual church budget, A/P, reconciliation, and light bookkeeping tasks in tandem with outside accounting firm.
Mortgage Funder
Navy Federal Credit Union
04.2021 - 10.2021
- Company Overview: (Contractor)
- Reviewed daily reports and prioritized loan funding, ensuring timely processing of $40,000,000 in loans monthly.
- Processed all stages of mortgage loan funding from document receipt to fund disbursement and closing confirmations.
- Verified compliance with company policies and applicable federal and state regulations.
- Established relationships with stakeholders to enhance communication and streamline processes.
- Conducted training sessions for new hires on funding procedures and compliance standards.
- (Contractor)
Operations Support Specialist
Blooms Today/Agilla Pro
09.2020 - 04.2021
- Arranged floral fulfillment and vendor communications for hundreds of daily orders, ensuring timely service and accuracy.
- Developed expertise in product knowledge, pricing strategies, and seasonal availability to optimize sales.
- Enhanced customer engagement by acting as a sales representative during peak periods.
- Processed online orders, overseeing entry of accurate data and compliance with operational standards.
- Initiated regular communications with a diverse range of vendors across the US and Canada to maintain efficient supply chain operations.
Office Manager
Best Exterminating
01.2020 - 06.2020
- Administered A/R Collection campaigns, generating nearly $5K in revenue through past due accounts within 2 months.
- Oversaw scheduling for 6 technicians, ensuring timely completion of work tickets.
- Restructured creation and filing of service contracts, proposals, warranties, inspection reports, and invoices.
- Established new customer accounts in appointment and billing systems, enhancing operational efficiency.
- Performed light A/R and A/P functions while maintaining confidentiality of payroll and employee data.
Assistant Project Manager
Rupert Landscaping Inc.
04.2019 - 11.2019
- Collaborated with project and field managers to implement goals for multi-million-dollar projects, ensuring timely execution.
- Controlled project aspects, aiding in material procurement under budget, resulting in bonus profits.
- Facilitated project turnover, organized schedules, and coordinated with project leads for optimal efficiency.
- Conducted bid evaluations, scope reviews, and managed submittal logs for multiple projects, ensuring prompt processing.
- Created and improved project documentation and facilitated communication among stakeholders to enhance project outcomes.
Compliance Contract Specialist
Vector Security Networks
10.2015 - 04.2019
- Streamlined office processes, recovering $10K in lost revenue through improved file organization.
- Validated new contractor agreements and addendums, managing CRM updates for contractor information.
- Ensured compliance by soliciting, validating, and logging jurisdictional licensing data.
- Supported 3rd Party site maintenance and setup, including contract negotiation and billing coordination.
- Oversaw sub-contractor installation project contracts, conducting site surveys and follow-up for the Installation Department.
Alarm Services Coordinator
Vector Security Networks
04.2015 - 10.2015
- Supported development and refinement of Alarm Monitoring Permit Program for retail sites in US and Canada.
- Advised compliance requirements for enrolled customers, ensuring adherence to regulations.
- Implemented thorough jurisdictional research and updated internal records accurately.
- Maintained detailed permit records and expiration dates in MASterMind and SharePoint.
- Provided administrative support for legal matters, enhancing customer service and satisfaction.
Supply Management Apprentice (2S031)
RI & Hawaii Air National Guard
07.1997 - 07.2005
- Managed property for Chief of Supply, ensuring compliance with operational standards.
- Processed all incoming supplies, verifying quantities against documentation.
- Facilitated inventory control and maintained accurate stock levels.
- Performed physical counts and assessed condition of property upon receipt.
- Enhanced documentation processes for efficient material and funds management.
Summary
Dynamic Administrative Professional with over 20 years of comprehensive experience in elevating customer service and optimizing office administration. Proven ability to manage complex administrative procedures and CRM systems, ensuring compliance and enhancing communication across teams. Ready to leverage skills in office administration to support organizational objectives and drive continuous improvement.
Skills
Office administration
Administrative support
Data entry
Computer skills
Filing
Mail handling
Clerical support
Document control
Problem-solving
Customer service
Computer proficiency
Time management
Appointment scheduling
Office management
Customer and client relations
Meeting planning
File organization
Calendar management
Microsoft Office Suite
Verbal communication
Recordkeeping
Scheduling
Task prioritization
Minute taking
Documentation and recordkeeping
Customer relations
Records management
Critical thinking
Letter preparation
Coordination
Presentation design
Document management
Internet research
Professional and mature
Social media and promotions
Event coordination
Business administration
Office equipment maintenance
Purchase orders organization
Schedule management
Mail distribution
Multi-line telephone systems
Proofreading
Certification
Professional Administration Certification of Excellence (P.A.C.E) , American Society of Administrative Professionals (ASAP) - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Suite
HubSpot
Adobe Acrobat Pro
Canva
Adobe Photoshop
Interests
Hiking
Kayaking
Fishing
Crocheting
3D Printing
Reading
Education
No Degree - Information Systems - Web Design
Strayer University
Manassas, VA 01.2011 - 06.2014
No Degree - Management Information Systems
Columbia College
Orlando, FL 01.2010 - 12.2010
No Degree - Theatre Arts/Drama
Rhode Island College
Providence, RI 09.1997 - 12.1997
No Degree - Theatre Arts
Flagler College
Saint Augustine, FL 09.1995 - 06.1997