Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hults

Massapequa,NY

Summary

To succeed in a stimulating and challenging environment, where I can serve your company and establish an enjoyable career for myself. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner

Self-employeed
02.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Dental Assistant/Orthodontic Technician

Ehrenman and Khan Pediatric Dentistry
01.2012 - 03.2019
  • Take and mix impressions, disinfect and operate autoclave
  • Four-handed chair-side; take, develop, and mount x-rays
  • Trim models, make trays/temps and OSHA prescribed sterilizations
  • Operate ultra-sonic post-operative instruction and oral hygiene
  • Handle front desk operations
  • Change wires and elastics on orthodontic patients.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

Bartender

Faddy Malones Sports Bar and Grille
01.2016 - 01.2017
  • Execute daily operations of inventory set up, checklist review, and station cleanliness
  • Arrange bottles and glasses to make attractive displays
  • Plan, organize, and control the operations of a cocktail lounge and bar
  • Check identification of customers in order to verify age requirements to purchase alcohol
  • Balance cash receipts at the end of shift
  • Flip bottles for mandatory Bar Olympics.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

Hurricane Grille
01.2014 - 01.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

Hooters
01.2009 - 01.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Dental Assistant

Distinctive Dental Services of New York
01.2003 - 01.2011
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

Bartender/Server

T.G.I.F
01.2000 - 01.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Bachelor of Arts Degree in Public Relations & Marketing -

Ashford University

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Staff Management
  • Customer Service
  • Team Leadership
  • Scheduling
  • Employee Scheduling

Certification

C.P.R certified

Timeline

Owner

Self-employeed
02.2019 - Current

Bartender

Faddy Malones Sports Bar and Grille
01.2016 - 01.2017

Bartender

Hurricane Grille
01.2014 - 01.2016

Dental Assistant/Orthodontic Technician

Ehrenman and Khan Pediatric Dentistry
01.2012 - 03.2019

Server

Hooters
01.2009 - 01.2011

Dental Assistant

Distinctive Dental Services of New York
01.2003 - 01.2011

Bartender/Server

T.G.I.F
01.2000 - 01.2006

Bachelor of Arts Degree in Public Relations & Marketing -

Ashford University

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Heather Hults