Heather Hunter
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
7
7
years of professional experience
Work History
TMS Coordinator/Administrative
Prime Behavioral Health
01.2024 - Current
- Maintained accurate documentation of client progress, assessments, interventions, and discharge planning in electronic health records system.
- Assisted clients with navigating complex healthcare systems, advocating for their needs and ensuring access to appropriate services.
- Collaborated closely with insurance providers to ensure proper coverage for necessary services while minimizing out-of-pocket expenses for clients.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and ethical guidelines.
New Patient Coordinator
Endocrine and Thyroid Center
01.2023 - 01.2024
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Implemented an electronic records system that increased overall office productivity and reduced paper waste.
- Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
Surgery Scheduler
ENT for Children
01.2021 - 01.2023
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Customer service Representative - UCLA Radiology Scheduling
Stericycle
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX05-2004
Skills
- Medical terminology
- EHR Systems
- Valant
- Greenway
- Epic
- Customer service
- Microsoft Office
- Front office
- Phone etiquette
- Multitasking and organization
- Data entry
- Decision-making
Timeline
TMS Coordinator/Administrative
Prime Behavioral Health
01.2024 - Current
New Patient Coordinator
Endocrine and Thyroid Center
01.2023 - 01.2024
Surgery Scheduler
ENT for Children
01.2021 - 01.2023
Customer service Representative - UCLA Radiology Scheduling
Stericycle
01.2019 - 01.2021
High School Diploma -
Birdville High School
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