Heather Hurd
Ponca City,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Office Manager
Go Lightly Chiropractic And Wellness
Ponca City, OK
08.2018 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Helped schedule and see 200+ patients per week. Do follow up with AR, phone calls, questions, etc.
Emergency Room Technician
Alliance Health Ponca City
Ponca City, OK
02.2016 - 08.2018
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Applied orthopedic devices like traction and OCL splints.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Facilitated transfer of patients throughout medical facility and between departments.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Used Medi - Tech to maintain records of patient care, condition and progress and reported and discussed observations with ER Tech .
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Used hospital software to maintain records of patient care, condition and progress and reported and discussed observations with ER TECH.
Billing Assistant
Blood & Cancer Center, Ponca City
Ponca City, OK
10.2012 - 08.2018
- Produced and mailed invoices, payment reminders and financial notices.
- Received, sorted and distributed incoming mail.
- Contacted customers and third party payers to pursue payments.
- Updated Microsoft spreadsheets with tracking data.
- Processed numerous incoming payments and outgoing refunds each daily.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Updated Microsoft spreadsheets with tracking data.
- Processed numerous incoming payments and outgoing refunds each weekly (200+).
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Applied more than 200 payments per week.
Education
Basics -
Northern Oklahoma College
Tonkawa, OKSkills
- Office Management
- Team Management
- Budgetary Planning
- Cash Flow and Reconciliation
- Client Correspondence
- Account and Ledger Reconciliations
- Office Supplies and Inventory
- Licensing Requirements
- Medical Billing and Collections
- Sorting and Delivering Mail
Timeline
Office Manager
Go Lightly Chiropractic And Wellness
08.2018 - Current
Emergency Room Technician
Alliance Health Ponca City
02.2016 - 08.2018
Billing Assistant
Blood & Cancer Center, Ponca City
10.2012 - 08.2018
Basics -
Northern Oklahoma College
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