Summary
Work History
Skills
Timeline
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Destiny Ullo

Mayfield,KY

Summary

Assistant management and maintenance experience across cashier operations and store support. Provides team leadership, handles customer needs, and executes solutions to improve service reliability. Maintains consistent work quality and speed while meeting safety and performance expectations.

Work History

Maintenance Technician and Cashier

Hucks Gas Station
Mayfield, Kentucky
2024 - 2026
  • Performed routine inspections and maintenance on gas station equipment to ensure optimal performance.
  • Executed repairs and troubleshooting to reduce equipment downtime and improve service efficiency.
  • Processed customer transactions accurately, contributing to a positive shopping experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Participated in team meetings to discuss performance goals and operational improvements.
  • Maintained cleanliness and organization of work areas to promote a safe environment.
  • Conducted regular cleaning and maintenance checks to uphold company standards.
  • Cleaned spills, floors, and service areas to maintain safe conditions.
  • Monitored refrigeration, coolers, and vending units for maintenance issues.
  • Responded to customer and staff repair requests within store operations.
  • Followed safety procedures while servicing fuel station equipment and facilities.
  • Cleared clogged drains and replaced valves, faucets, and fixtures.
  • Maintained records of all maintenance activities to support operational accountability.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Welcomed customers with a friendly smile and positive attitude. and processed cash, card, and mobile payments at register.
  • Balanced cash drawer and verified transactions following Hucks Gas Station procedures.
  • Restocked drinks, snacks, and store supplies throughout convenience store aisles.
  • Prepared lottery, tobacco, and beverage sales according to store policy.
  • Provided helpful answers to customer inquiries regarding products and services. and provided directions about products and services.
  • Handled returns, voids, and receipt requests with accurate register records.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Completed additional tasks requested by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Assistant Manager

Dollar General Store
Mayfield, Kentucky
2022 - 2024
  • Directed daily store operations, focusing on achieving sales targets and enhancing overall customer experience.
  • Managed inventory control processes, ensuring stock accuracy and availability to support operational needs.
  • Collaborated with team to optimize inventory levels and minimize shrinkage.
  • Implemented operational procedures to improve efficiency and maintain store standards.
  • Resolved customer concerns and supported fast, friendly guest service.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Led and mentored newly hired employees, facilitating understanding of company programs and fostering team integration.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.

Cashier

Caseys General Storee
Mayfield, Kentucky
2019 - 2021
  • Processed cash and card transactions accurately and efficiently during busy shifts.
  • Balanced cash register at end of shifts, ensuring accurate financial reporting and accountability.
  • Delivered friendly, prompt service to enhance customer relationships and satisfaction.
  • Assisted customers with completing their purchases at the checkout. and signed customers up for rewards program.
  • Scanned merchandise and bagged purchases following Casey's checkout procedures.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified age-restricted sales for tobacco, alcohol, and lottery purchases.
  • Assisted customers with inquiries and resolved issues to enhance shopping experience.
  • Greeted customers and answered questions about Casey's convenience store products.
  • Collaborated with team members to ensure smooth store operations and customer satisfaction.
  • Supported teammates with rush-hour service and daily cashier coverage.
  • Ensured store was clean and organized, contributing to a welcoming environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise to maintain inventory levels.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Assistant Manager

Little Caesers
Brazil, Indiana
2016 - 2019
  • Supervised Little Caesars crew during busy shifts and maintained service flow.
  • Facilitated training sessions to enhance team skills and improve service quality.
  • Trained team members on pizza preparation, oven use, and store procedures.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Analyzed customer feedback to pinpoint specific service improvement opportunities.
  • Collaborated with management to communicate team insights and operational updates.
  • Monitored food quality, portion control, and product freshness across service areas.
  • Conducted regular inventory audits to maintain optimal stock levels.
  • Managed cash handling, register transactions, and daily drawer balancing.
  • Enforced food safety, sanitation, and cleanliness standards throughout the restaurant.

Skills

  • Equipment maintenance
  • Preventive maintenance
  • Safety compliance
  • Inventory management
  • Parts ordering and logistics
  • Team leadership
  • Cash handling procedures
  • Employee coaching
  • Customer communication skills
  • Problem solving and analysis
  • Attention to detail
  • Time management techniques
  • Facility maintenance
  • Equipment servicing
  • Troubleshooting skills
  • Problem-solving
  • Documentation

Timeline

Maintenance Technician and Cashier

Hucks Gas Station
2024 - 2026

Assistant Manager

Dollar General Store
2022 - 2024

Cashier

Caseys General Storee
2019 - 2021

Assistant Manager

Little Caesers
2016 - 2019
Destiny Ullo