Heather Hutchinson
ICW Group
Lincoln,CA
11
years of professional experience
1
Certification
Results-oriented professional with over 11 years of experience in work comp claims. Skilled in training new staff, enhancing team performance, and maintaining industry compliance. Dedicated to driving continuous improvement and cultivating a positive, collaborative work environment through active knowledge sharing and mentorship.
Work History
Sr. Work Comp Claims Assistant
11 Years 2 Months- Assisted multiple claims examiners daily with the following: benefit payment processing, payments for miscellaneous billing and reimbursement, benefit notices, serving documents to attorneys, communicating with insureds, medical offices, and injured workers.
- Assisted training new staff on claims processing procedures.
- Presented training for current staff members and provided daily training assistance to new and current claims assistants.
- Collaborated with team members to resolve issues and enhance customer satisfaction.
- Streamlined workflows by implementing best practices for document management and communication protocols.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines.
- Participated in ICW’s Ascend and Compass Programs to develop leadership skills and training
Skills
Coverage assessment & delegating tasks efficiently
Communication and Customer Service
Adaptability
Task delegation
Accomplishments
ELT Winner 2017-2023
Certification
WCC Self Insured Certification 2011
Worker's Comp Claims Associate 2010
Timeline
Sr. Work Comp Claims Assistant
ICW Group
08.2015 - CurrentRead More