Heather Hutt
Allentown,PA
Summary
Dynamic customer service professional with a proven track record at Spirit Airlines Inc., excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through active listening and effective problem-solving. Skilled in data entry and payment processing, consistently exceeding performance metrics and contributing to sales growth.
Overview
2026
2026
years of professional experience
Work History
Breakfast Attendant
Staybridge Suites Hotel
Allentown, PA
06.2020 - Current
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
Customer Service Representative
Spirit Airlines Inc.
Remote
2002 - 2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Hillsborough High School
Hillsborough, NJ1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
Breakfast Attendant
Staybridge Suites Hotel
06.2020 - Current
Customer Service Representative
Spirit Airlines Inc.
2002 - 2020
Hillsborough High School