Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Software
Timeline
Generic

Heather Ihde

Osage City,KS

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

OC Human Service Coordinator

ECKAN
11.2021 - Current
  • All the duties of the Human services specialists, along with writing grants, attend community events, find new resources, and community partners
  • Utilize strength-based case management principles to work with target individuals and families
  • Create comprehensive assessments and consumer directed self-sufficiency plans
  • Provide Case Management services for ECKAN's Family Self-Sufficiency (FSS) program
  • Work in conjunction with other ECKAN case management program staff
  • Enter consumer demographic and service data quickly into ECKAN's database to provide needed documentation of services
  • Maintain accurate and up to date records per policies and procedures
  • Develop and maintain an effective strategy for increasing and marketing ECKAN services to low-income families
  • Set accountable outcome targets and prepare periodic reports that reflect the impact of implemented programs and policies
  • Establish and maintain effective community partnerships with different agencies, including other non-profits, businesses and individuals
  • Recruit, retain, and supervise volunteers
  • Attend meetings and training activities deemed necessary by supervisor.

Human Services Specialist

ECKAN
03.2021 - 11.2021
  • Provides programs and services to eligible individuals and families, as well as community strategies for economic wellness
  • Responsibilities include: provide strengths-based case management; maintain confidential customer files; input customer data into ECKAN database; work in collaboration with other program staff to uphold and follow ECKAN's mission, vision, values, goals, code of ethics, as well as CSBG specific policies and procedures; knowledge of and adherence to strengths-based and inclusive principles and communication
  • Utilize strength-based, inclusive principles to work with individuals, families, community, partners, and ECKAN staff
  • Work with customers to identify needs, explore options, and connect them with appropriate internal and external resources
  • Work in collaboration with other ECKAN program staff
  • Collect and enter required data into ECKAN's database to provide needed documentation of services
  • Utilized data analysis tools to track program success metrics, identifying areas for improvement and implementing necessary changes.
  • Maintain accurate and up to date records per policies and procedures
  • Meet accountable outcome targets and assist with preparation of periodic reports that reflect the impact of implemented programs and policies
  • Attend meetings and training activities deemed necessary by supervisor.

Personal Banker

Citizens State Bank
11.2019 - 03.2021
  • Presenting and selling banking services and products to existing and prospective clients
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Referring clients to in-house financial experts and/or relevant bank departments, such as mutual funds, and trust management, when necessary
  • Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary
  • Processing applications for credit cards, safe deposit boxes, and loan requests
  • Verifying bank account details upon client request
  • Discussing bank policies and procedures and any changes affecting policies and procedures, with clients
  • Resolving client queries and complaints
  • Performing administrative duties, such as data entry, as needed.

Store Manager

Dollar General Corpration
12.2016 - 11.2019
  • After returning to Dollar General, I was placed in Dollar General Store 12227, where I properly retrained current employees on policy and procedures
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Excellent communication skills, both verbal and written.

Assistant Sales Store Manager

Mccoys Electronics
08.2016 - 12.2016
  • Responsibilities consisted of managing sales associates, Inventory management, Managed vendor accounts, Accounts receivable, prepared invoices for billing.

Store Manager

Dollar General Corpration
10.2013 - 12.2016
  • Upon taking the Store Mangers position, I recruited and trained new employees, improved inventory control, reduced shrink, improved sales, provided excellent customer service, received vendor product and improved vendor relations, and managed expenses.

Lead Sales Associate

Dollar General Corporation
12.2012 - 10.2013
  • As a Lead sales associate I helped run the store by following company policies and procedures, performed opening and closing duties of the store
  • Provide excellent customers with customer returns and purchases
  • Checked in vendor product, reconciled vendor invoices
  • Helped train new sales associates.

Sales Associate

Dollar General
04.2012 - 12.2012
  • Performed cashier duties, which include setting store displays, customer service and cash handling, stocking product as it arrived.

Secretary

Mark C Schooler, CPA, LLC
01.1998 - 04.1999
  • Handled processing invoices and data entry
  • Entered data for payroll for our clients
  • Answered the telephone and represented the company in a professional and businesslike manner
  • Scheduled appointments for tax services
  • Performed general secretary duties.

Education

Associate of Science - Office Technology

Flint Hills Technical College
Emporia, KS

Associate of Science - Accounting

Allen County Community College
Burlingame, KS
12.1998

Skills

  • Project restructuring
  • Community liaison
  • Process Analysis
  • Analytical Thinking
  • Data Analysis
  • Record preparation
  • Audit reporting
  • Excellent Time management
  • Proficiency in Office programs
  • Conflict resolution Skills
  • Payroll Administration
  • Employee Accountability
  • Excellent Communication skills
  • Records Management
  • Tracking product and cash losses

Accomplishments

  • Collaborated with team of three in the development of Jones Grant Emergency Assistance Program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed Leadership Edge Program (20 hours) a Program of the Kansas Leadership Center

Personal Information

Title: Human Services Coordinator

Certification

  • Adult Mental Health First Aid , National Council for Mental Wellbeing - 08/29/2022 Expires 3 yrs for effective date
  • Fair Housing Basics: Protected Classes & Prohibited Acts US Housing Consultants, Kansas Housing[Company Name] - CE Hours 1 hour 40 Minutes

Software

Microsoft Office 360

CAP60 Data Base Management

Timeline

OC Human Service Coordinator

ECKAN
11.2021 - Current

Human Services Specialist

ECKAN
03.2021 - 11.2021

Personal Banker

Citizens State Bank
11.2019 - 03.2021

Store Manager

Dollar General Corpration
12.2016 - 11.2019

Assistant Sales Store Manager

Mccoys Electronics
08.2016 - 12.2016

Store Manager

Dollar General Corpration
10.2013 - 12.2016

Lead Sales Associate

Dollar General Corporation
12.2012 - 10.2013

Sales Associate

Dollar General
04.2012 - 12.2012

Secretary

Mark C Schooler, CPA, LLC
01.1998 - 04.1999

Associate of Science - Office Technology

Flint Hills Technical College

Associate of Science - Accounting

Allen County Community College

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Heather Ihde