Heather Iler
Vanderbilt,MI
Summary
Compassionate and reliable professional with extensive experience in patient care at Otsego Memorial Hospital. Skilled in vital signs monitoring and electronic charting, I excel in enhancing patient comfort and collaborating with healthcare teams. My dedication to compassionate caregiving and adaptability ensures high-quality support for diverse patient needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurses Assistant
Otsego Memorial Hospital
Gaylord, MI
10.2023 - Current
- Assisted nursing staff with daily patient care and routine activities.
- Maintained cleanliness and organization of patient rooms and medical supplies.
- Monitored vital signs and reported changes to nursing staff accurately.
- Supported patients with mobility assistance and personal hygiene tasks.
- Documented patient information in electronic health records as instructed.
- Communicated effectively with patients to ensure comfort and understanding of care plans.
- Collaborated with healthcare team members to enhance overall patient experience.
- Participated in training sessions to develop skills in patient support tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Served as a reliable resource for orientation and training new nurse''s assistants on the unit.
- Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.
- Provided physical support to patients with mobility challenges, enhancing their independence and quality of life.
- Maintained accurate records of patient information, ensuring proper documentation for healthcare professionals.
- Contributed to a welcoming atmosphere by engaging with patients through conversation and recreational activities.
- Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Associate
Blarney Castle Ezmart
Vanderbilt, MI
04.2022 - 06.2023
- Managed inventory levels to ensure optimal stock availability and reduce product shortages.
- Assisted in training new associates on operational procedures and customer service standards.
- Streamlined checkout processes, enhancing customer satisfaction through efficient service delivery.
- Conducted regular audits of merchandise to maintain accuracy in inventory records.
- Collaborated with team members to implement promotional displays that increased product visibility.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Maintained cleanliness and organization of sales floor to support a welcoming environment for customers.
- Utilized point-of-sale systems effectively to process transactions and track sales data accurately.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Professional Resident Care Aid
The Brook
Gaylord, MI
04.2021 - 02.2022
- Conducted patient assessments to determine appropriate treatment plans and interventions.
- Collaborated with multidisciplinary teams to enhance patient care and outcomes.
- Managed clinical documentation ensuring compliance with healthcare regulations and standards.
- Developed individualized care strategies tailored to diverse patient needs and preferences.
- Passed Medications
- Assessed Pts with any changes they may experience
- Assisted residents with daily cares and needs.
Paraprofessional
Vanderbilt Area Schools
Vanderbilt, MI
10.2020 - 04.2021
- Supported classroom instruction by providing individualized assistance to students with diverse learning needs.
- Collaborated with educators to develop and implement personalized education plans for students.
- Monitored student progress and provided feedback to teachers to enhance instructional strategies.
- Assisted in managing classroom behavior, promoting a positive learning environment for all students.
- Utilized educational technology tools to facilitate interactive learning experiences for students.
- Organized and maintained instructional materials, ensuring accessibility for both teachers and students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Resident Assitant
The Porches
Gaylord, MI
11.2019 - 02.2020
- I assisted the residents with their activities of Daily living
- I performed Medication passes with the Residents
- I assisted the residents with meal times
- I helped shower and bathe the residents
- I helped with their families and anything they needed.
Professional Resident Care Aid
The Brook
Gaylord, MI
07.2018 - 11.2019
- Assisted Residence with every day needs such as cleaning, dressing ,helping with toileting and meals.
- Performed Med passes.
- Took residents vital signs
- Provided comfort and care to the residence and their family members.
Team Member
Meijer
Gaylord, MI
11.2014 - 07.2015
- Streamlined operational processes to enhance team efficiency and productivity.
- Trained new team members on best practices and safety protocols.
- Collaborated with colleagues to maintain high standards of customer service.
- Monitored inventory levels, ensuring timely restocking and accurate tracking.
Team Member
Toys R Us
Traverse City, MI
11.2009 - 04.2010
- Conducted regular quality checks, maintaining product consistency and compliance with standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with running the registers
- Helped customers locate items they needed.
Lead Sales Associate
Office Max
Gaylord, MI
11.2008 - 04.2010
- Led daily sales operations, ensuring team alignment with company goals and customer satisfaction.
- Trained and mentored junior associates to enhance product knowledge and sales techniques.
- Developed effective merchandising strategies to maximize product visibility and drive sales growth.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Collaborated with management to create targeted promotions that increased foot traffic and engagement.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Team Member
Meijer
Cadillac, MI
07.2006 - 06.2007
- Assisted in implementing improved workflow strategies, reducing delays in service delivery.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Kay Bee Toys
Assistant Store Manager
Traverse City, MI
07.2003 - 01.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Manton Consolidated Schools
Manton, MI06-2003
Associate Degree in Nursing - Nursing
Kirtland Community College
Grayling, MISkills
- Reliable team player
- Patient care
- Basic life support
- Vital signs monitoring
- Direct patient care
- Compassionate
- Dressing assistance
- Patient lifting
- Supporting personal needs
- Compassionate caregiver
- Adaptable
- Bedside manner
- Electronic charting
- End-of-life care
- Feeding assistance
- Specimen collection
- Responding to emergencies
- Medical terminology
- Geriatric care
- Healthcare ethics
Certification
BLS certified
Timeline
Nurses Assistant
Otsego Memorial Hospital
10.2023 - Current
Associate
Blarney Castle Ezmart
04.2022 - 06.2023
Professional Resident Care Aid
The Brook
04.2021 - 02.2022
Paraprofessional
Vanderbilt Area Schools
10.2020 - 04.2021
Resident Assitant
The Porches
11.2019 - 02.2020
Professional Resident Care Aid
The Brook
07.2018 - 11.2019
Team Member
Meijer
11.2014 - 07.2015
Team Member
Toys R Us
11.2009 - 04.2010
Lead Sales Associate
Office Max
11.2008 - 04.2010
Team Member
Meijer
07.2006 - 06.2007
Kay Bee Toys
Assistant Store Manager
07.2003 - 01.2006
High School Diploma -
Manton Consolidated Schools
Associate Degree in Nursing - Nursing
Kirtland Community College