Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Imperatore

Hammonton,NJ

Summary

Focused 911 Dispatcher well-versed in keeping emotions under control in order to work well in high-pressure moments.

Seasoned retail manager with more than 20 years of experience in sales. Excellent leadership and customer service skills. Track record of achieving exceptional results in sales and customer satisfaction. Customer and Personal Service, Active Listening, Time Management, Administration and Management Judgment and Decision Making Complex Problem Solving

Overview

24
24
years of professional experience

Work History

Store Manager in Training

CVS Pharmacy
02.2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Implemented operational strategies and effectively built customer and employee loyalty.

911 Dispatcher

Somers point police department
Somers Point, NJ
10.2023 - 10.2024
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Used radio, telephone and computer system to update first responders with new information.
  • Researched vehicle, wanted and missing persons information.

Front end supervisor

KMart
09.2018 - 12.2019
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Answer customers' questions, and provide information on procedures or policies
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Supervise others and provide on-the-job training
  • Stock shelves, and mark prices on shelves and items
  • Request information or assistance using paging systems
  • Offer customers carry-out service at the completion of transactions
  • Cash checks for customers
  • Pay company bills by cash, vouchers, or checks
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Recreation Director, office personnel

Chestnut Lake Resort
05.2006 - 08.2018
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Provide services to customers, such as order placement or account information
  • Conduct searches to find needed information, using such sources as the Internet
  • Train and assist staff with computer usage
  • Sell memberships and seasonal lots
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
  • Inspect event facilities to ensure that they conform to customer requirements
  • Organize registration of event participants
  • Resolve customer complaints regarding worker performance or services rendered
  • Requisition necessary supplies, equipment, or services
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Receive payment and record receipts for services
  • Hear and resolve complaints from customers or the public
  • Schedule appointments and maintain and update appointment calendars
  • File and maintain records
  • Conduct tours or deliver talks describing features of public facilities.

Shift Supervisor

CVS Pharmacy
01.2001 - 12.2003
  • Open and close the store
  • Manage all money
  • Help keep store inventory accurate
  • Maintain store integrity, cleanliness and standards
  • Work with team on loss prevention
  • Direct team to any assignments that need to be completed
  • Assist team in making sure customer satisfaction is held at top priority and handle any issues that arise.

Education

High School Diploma -

Harcourt

Skills

  • Onboarding and Orientation
  • Microsoft Excel
  • Microsoft Office
  • Focus and Follow-Through
  • Staff Management
  • Policy Development and Enforcement
  • Inventory Management
  • Planning and Implementation
  • Team Leadership
  • Shift Coverage
  • Managing Operations and Efficiency
  • Sales Monitoring
  • Recruiting and Interviewing
  • EMS Dispatch
  • Computer-Based Dispatch Systems
  • Active Listening
  • Crisis Management
  • Police Department Procedures
  • Stress Tolerance
  • Call Management
  • Information Gathering and Relay

Timeline

911 Dispatcher

Somers point police department
10.2023 - 10.2024

Store Manager in Training

CVS Pharmacy
02.2020 - Current

Front end supervisor

KMart
09.2018 - 12.2019

Recreation Director, office personnel

Chestnut Lake Resort
05.2006 - 08.2018

Shift Supervisor

CVS Pharmacy
01.2001 - 12.2003

High School Diploma -

Harcourt

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Heather Imperatore