HEATHER INTOSCHI
Sonoma,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads in a fast-paced work environment. Excel through communication, problem-solving, and adaptability, contributing to team success, as well as operational excellence. I am committed to delivering world-class service to both our internal and external customers.
Overview
29
29
years of professional experience
Work History
General Manager, Area Manager
Sur La Table
Santa Rosa, CA
03.2022 - 10.2024
- Managed administrative responsibilities for both retail businesses and cooking academies effectively.
- Ensured accuracy and reliability of employee records.
- Maintained compliance with wage and labor regulations.
- Utilized strong verbal communication to identify customer needs and requirements.
- Directed multi-state retail efforts driving performance for six locations and a workforce of 150 employees.
Associate Gallery Leader
Restoration Hardware
Walnut Creek And Corte Madera, CA
04.2019 - 04.2020
- Analyzed, leveraged, and collected business data to maintain and exceed our $20 million annual sales in our main brand business, and $5 million in our Baby & Child division.
- Supervised all team members, including the Design Team, Project Coordinators, Operations, Facilities, Visual Merchandising, and Leadership Team.
- Utilized interpersonal skills to secure buy-in from various departments.
Sr. General Manager
Williams-Sonoma, Inc.
San Francisco, CA
10.2003 - 01.2018
- Overseen all human resource administration involving staffing tasks like new hire paperwork, onboarding sessions, payroll oversight, performance measurement, and skill enhancement programs.
- Worked closely with peers, corporate partners, vendors, and cross-brand partners to enhance connections supporting business strategies.
- Implemented strategic event plans to enhance traffic and expand customer base.
- Organized and led fundraising campaigns for St. Jude, No Kid Hungry, and AIDS Walk.
District Manager
Williams-Sonoma, Inc.
Los Angeles & San Francisco, CA
04.2012 - 07.2015
- Manage a portfolio of 12 retail stores, overseeing $30 million in revenue. Used administrative skills to keep teams aligned and transparent with corporate partners.
- Delivered exceptional customer service tailored to a dynamic luxury business environment.
- Enhanced associate productivity by developing top in-house talent and recruiting promising external candidates.
- Oversaw profit and loss statement management, aligning with company-defined net contribution goals.
Executive Administrative Assistant
Robert Fountain Design
San Francisco, CA
01.2000 - 01.2003
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Managed daily invoices, reports and proposals.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Supervised events in office and field to maintain precision of strategies.
Executive Administrative Assistant
Macy's
Corte Madera, CA
01.1996 - 01.2000
- Set up meeting and event logistics for senior management and updated calendars.
- Managed director's calendar and prepared meeting agenda and materials.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Made travel arrangements for employee trips and conferences.
Education
Bachelor of Arts - Psychology
Dominican University of California
San Rafael, CA01.1998
Minor - History
Dominican University of California
San Rafael, CA01.1998
High School Diploma -
Ursuline High School
Santa Rosa01.1994
Skills
- Effective communication
- Attention to detail
- Problem solving
- Meeting preparation
- Confidentiality handling
- Typing speed
- Email management
- Microsoft office
- Clerical support
- Strong interpersonal skills
- Detailed meeting minutes
- Strategic planning
Timeline
General Manager, Area Manager
Sur La Table
03.2022 - 10.2024
Associate Gallery Leader
Restoration Hardware
04.2019 - 04.2020
District Manager
Williams-Sonoma, Inc.
04.2012 - 07.2015
Sr. General Manager
Williams-Sonoma, Inc.
10.2003 - 01.2018
Executive Administrative Assistant
Robert Fountain Design
01.2000 - 01.2003
Executive Administrative Assistant
Macy's
01.1996 - 01.2000
Bachelor of Arts - Psychology
Dominican University of California
Minor - History
Dominican University of California
High School Diploma -
Ursuline High School
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